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2nd Line IT Support
Location: On site at the office in the City of London
Rate: £225-£250 per day outside of IR35
Type: 3-month contract (could potentially extend)
Schedule: Monday - Friday, 5 days in the office per week
 
I'm seeking an experienced, technically minded, and reliable 2nd Line IT Support professional to work for my client, a legal tech consultancy.

Your role as 2nd Line IT Support

You will support the timely onboarding, deployment, and IT setup for new hires (both software and hardware)
You will support new hires with any requests and/or problems, and ensure new laptops, headsets, etc. are successfully up and running
You will be responsible for delivering high-quality, customer-focused technical support via phone, email, remote tools, and onsite assistance
Troubleshoot and resolve hardware, software, network, and application issues at the first point of contact where possible
Deliver high-quality customer service while managing incidents, service requests, and escalations


Key requirements for 2nd Line IT Support

Full and proven knowledge and experience of Microsoft Office 365 and Microsoft Intune
Hold timely issue resolution, strong communication skills, and the ability to respond effectively to urgent requests and escalations in a corporate IT environment
Strong analytical, problem-solving, and multitasking abilities
Knowledge of IP networking concepts including DHCP, DNS, and general networking principles


This is an excellent opportunity to join a global business that is committed to streamlining its clients technical administration, and in turn will provide the successful candidate with an exceptional string to their bow and portfolio.

If this sounds of interest, please apply today!