Dealer Partner Internal Advisor
DIVERSEJOBSMATTER LIMITED · Bristol, South West
Dealer Partner Internal Advisor at DIVERSEJOBSMATTER LIMITED, based in Bristol, South West. This is a permanent role.
- Salary
- Competitive
- Location
- Bristol, South West
- Contract
- Permanent
- Posted
- 2 weeks ago
- Closes
- 25 Sep 2026
Reference https://diversejobsmatter.co.uk/job/26054598/dealer-partner-internal-advisor/
About the role
- A high energy role where you will interact with our car and PWS dealer network in an inbound, digital (Messenger/ Teams and Zoom) and an outbound capacity. You will bring your dealer knowledge to these calls looking to understand the root cause of the issue and challenging poor behaviour
- A direct line of support for all the dealerships (circa 4700), and all groups outside of the top 100
- To support the dealer partner managers (DPM’s) with their dealership support requests and to be a supporting mechanism in their Top 100 group activity
- Improve the customer experience through high level complaint resolution, customer not present (CNP) and backdating processes
- Be able to support dealer groups through marketing best practises and use of the dealer marketing portal
- To keep up to date dealer data and find a dealer (FAD)
- To support the prompt response to poor experience customer reviews
- Promoting best practises within the business and the dealer network services – highlighting challenges and solutions
- Administrative tasks are completed within agreed SLAs, and with a good understanding of dealer impact
- To act as dealership experts for the business, resolving complaints and logistics issues with dealerships with a clear focus on achieving positive outcomes for customers and MO whilst retaining engagement
Reference: https://diversejobsmatter.co.uk/job/26054598/dealer-partner-internal-advisor/ · Posted 2 weeks ago · Closes 25 Sep 2026 · Listed via DIVERSEJOBSMATTER LIMITED
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