Deputy Director, Digital Communication Services

Job summary

This is a Nationally based role

Job description

The Role

• The Digital Communication Services role is a critical element of the Technology Services directorate.
• The role leads the strategic design, delivery, resilience and transformation of the Ministry of Justice’s (MoJ) national voice, video, audio-visual and real-time collaboration services, supporting around 100,000 users across courts, prisons, probation, corporate offices and partner organisations.
• The portfolio includes enterprise voice and telephony, secure video, meeting room technology, digital signage and the Virtual Courts Platform, all of which are essential to frontline justice delivery, access to justice and effective cross-agency working.
• As a Deputy Director (SCS1) reporting to the Director of Technology within Justice Digital, Data & Science, the postholder is accountable for the end-to-end performance, resilience and modernisation of Digital Communication Services across MoJ. The role leads approximately 62 staff across multiple locations and manages a budget of around £30m, ensuring services are secure, value for money and aligned to wider departmental priorities and user needs.

Key Responsibilities

• The Deputy Director for Digital Communication Services will lead the strategic design, delivery, resilience and transformation of Communication & Collaboration Services across MoJ, including enterprise voice and telephony, secure video, audio-visual and meeting room technology, digital signage and the Virtual Courts Platform. These services are critical to frontline justice delivery and cross-agency working.
• Strategic leadership, vision setting and roadmap ownership for Digital Communication Services
• Operational performance, incident leadership and service assurance across business-critical services
• Transformation delivery, including modernisation, cloud hosting and lifecycle replacement of legacy services
• Commercial, financial and supplier management to ensure value for money and effective delivery
• People leadership, capability development and organisational culture across multidisciplinary teams
• Senior stakeholder engagement and cross-MoJ coordination to enable coherent, end-to-end service delivery.

Essential Experience

• Proven senior leadership of large-scale technology services with significant operational and reputational impact.
• Track record of leading the transformation and modernisation of communication services while maintaining service stability and performance.
• Strong experience of managing major suppliers, significant budgets and delivering value for money through effective commercial and financial management.
• Demonstrable ability to influence senior stakeholders, lead multidisciplinary teams and build alignment across organisational boundaries.
• Experience developing and implementing technology strategies and roadmaps that balance service resilience, user needs, modernisation and value for money

Desirable Experience

• Experience leading enterprise communication services, including telephony, video, workplace technology or real-time collaboration platforms.
• Experience operating in a highly regulated, operationally critical environment such as government, justice, healthcare, defence or emergency services.

This is a fantastic opportunity to make a real impact across the Ministry of Justice, strengthening the communication services that enable our people, support operational delivery and help improve how citizens and colleagues experience justice services.

Person specification

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.Diversity & InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.For full details about the Role, Key Responsibilities and Person Specification, please download and review the Candidate Information pack

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture
• Making Effective Decisions
• Communicating and Influencing

Benefits

Alongside your salary of £86,000, Ministry of Justice contributes £24,914 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.For full details of the Selection Process and Recruitment Timeline, please view the Candidate Information pack.

Feedback will only be provided if you attend an interview or assessment.This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The ass