OR113024 – Business Support Assistant C – Admin & Clerical

Client: Wrexham County Borough Council

Location: Lambpit Street, Wrexham, Wrexham Principal Area, LL11 1AR, United Kingdom

Working Pattern: 37 hours a week

PAYE Pay Rate : £13.26 per hour

Main Purpose

To provide effective administrative support to the Additional Learning Needs (ALN) Team, ensuring accurate records, timely communication, and smooth delivery of statutory services for children, families, schools, and professionals.

Typical Day Overview

• Update and maintain pupil records using database systems.
• Prepare and issue letters, reports, and correspondence.
• Arrange meetings and support the team with deadlines.
• Respond to telephone enquiries and provide customer support.
• Carry out general administrative and office duties.

Key Skills & Experience

• Experience in administration, office support, or customer service.
• Strong IT skills and confidence using databases and Microsoft Office.
• Excellent attention to detail and accurate record keeping.
• Strong written and verbal communication skills.
• Ability to organise workloads and meet deadlines.
• Ability to work independently and as part of a team.
• Understanding of confidentiality and working with sensitive information.

Essential Requirements

• Previous administrative experience (education, local authority, SEND/ALN or public sector experience desirable).
• Good organisational and time management skills.
• Ability to handle confidential information professionally.
• Commitment to providing a high-quality service to children, families, and schools.