Luxury Sales Consultant

Role Overview

Our client, a well-established and renowned business, is seeking an experienced Luxury Sales Consultant/ Luxury Goods Appraiser to join their team. This role involves appraising luxury goods, retail sales, and providing exceptional customer service in a prestigious environment. If you are passionate about high-end goods, this is an excellent opportunity to contribute to busy and respected team.

Benefits Include:

• Competitive salary package.

• Opportunities for career development in the luxury retail sector

• Training to deepen expertise in luxury goods appraisal and sales

• A prestigious work environment in sought-after locations

• Professional development: courses and certification such as JET 1, GIA, specialised training (NPA training and certification)

• Staff discount

• Long service awards (5 & 10 years) extra staff discount and £100/£200 voucher

• Annual Leave – 28 days (incl Bank Holidays) increasing by one day each year of service up to 33 days max.

Key Responsibilities:

• Provide excellent customer service to ensure a superior client experience

• Appraise various luxury items, including jewellery, watches, and handbags

• Facilitate the retail sales of high-end goods such as diamond jewellery, prestigious watches, and luxury handbags

• Respond promptly to customer inquiries via email, telephone, or in-person interactions

• Stay informed about market trends in pawnbroking and luxury goods, and monitor competitor activity

• Promote the organisation locally to enhance brand visibility and customer engagement

• Serve as a Brand Ambassador, ensuring adherence to brand standards and maintaining a polished image

• Achieve sales and appraisal targets set by Senior Management

Experience Ideally Required for This Role:

• Previous experience in the luxury or high-end goods sector

• Previous pawnbroker experience

• Proven customer service skills, with the ability to engage with discerning clientele

• Strong numeracy and literacy skills to support accurate appraisals and sales transactions

• Confidence in working towards sales targets and driving performance

• Commercial awareness, with a deep understanding of market trends in luxury goods

• If this role excites you, apply now to join a team that appreciates your passion for luxury goods and commitment to exceptional service! Please note this will include some weekend work due to the nature of the business

Ref: 08715