Senior Administrator

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Adult Education Service is part of Coventry City Council. We provide a wide range of courses for Coventry residents age 19+ and much of our provision is targeted at people with the highest levels of need.

We offer long courses in English, maths, English for Speakers of Other Languages (ESOL), ICT/Digital and vocational subjects such as Early Years, along with provision for adults with learning disabilities.

We also offer a very wide range of short community courses in arts, crafts, music, dance, exercise, fitness and family learning. In addition, we run a highly supportive study programme for young people.

Our work-based learning offer includes Apprenticeships in the following subject areas:

• Nursery Workers
• Teaching Assistants
• Leadership/Management; and
• Customer Care.

We also provide courses for adults who are seeking work via the Council’s Job Shop.

Our main base is at Southfields Old School, CV1 5EJ, with provision delivered at around 25 other sites within Coventry, mostly in areas of highest need.

We welcome applications from anyone who wants to make a difference to the lives of people in Coventry.

Senior Administrator – 16–24 Study Programme

The role involves providing comprehensive administrative support for the 16–24 Study Programme, helping to ensure that learners, parents/carers, schools, colleges and staff receive the information and support they need throughout the learner journey.

Key responsibilities include supporting the EHCP process, maintaining accurate and up-to-date learner information and online documents, and coordinating EHCP reviews, meetings and related paperwork. The role also involves supporting the enrolment process, from initial enquiries and applications through to registration, ensuring that all required documentation is completed and records are maintained correctly.

The Senior Administrator would communicate regularly with learners, parents/carers, schools and colleges, including speaking directly with schools and colleges about learners, gathering relevant information and supporting the transition of learners onto the programme. They would arrange parent/carer meetings, learner meetings and other appointments, send letters and emails, prepare documentation and provide general administrative support.

The role would also involve supporting open days and other events, welcoming prospective learners and their families, helping with arrangements and providing information about the study programme.

Overall, the position is about coordinating and maintaining the administration of the 16–24 Study Programme, ensuring that learner records, EHCP documentation, enrolment, meetings, communications and day-to-day administrative processes are accurate, organised and completed on time. It requires someone who is highly organised, approachable, confident communicating with schools and colleges, accurate with information, able to manage confidential records and capable of handling several priorities at the same time.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who are we looking for?

We are looking for a warm, approachable and highly organised person who enjoys working with young people and building positive relationships with learners, parents/carers, schools and colleges.

You will be a confident communicator, comfortable discussing learners and their needs with schools, colleges and professionals, while handling sensitive information with care and confidentiality.

You will be proactive, reliable and solution-focused, with excellent attention to detail and the ability to manage different tasks and priorities. You will take pride in keeping records and documents up to date, organising meetings and supporting enrolment and EHCP processes.

Following recommendations from Keeping Children Safe in Education (KCSIE) for an additional pre employment check with effect 1 Sept 22, please note, an online search may form part of this recruitment process.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Need help completing your application form? The Job Shop can support you. You can email them at [email removed] or visit the Job Shop in person, please see their webpage for more information. For all other queries, contact [email removed].

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.

We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!

Short Listing: Monday 1st September

Interview date(s): Thursday 4th September

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we nee