Customer Support Administrator

Customer Support Administrator

Location: Silverstone
Salary: £24,000 per annum
Hours: 35 hours per week, Monday to Friday, 9:00am to 5:00pm (1-hour lunch break)
 
The Company

Our client is a successful and growing business operating within a specialist technical sector. They are looking to recruit a Customer Support Administrator to join their friendly and supportive team.

This role would suit someone with previous office-based customer service experience who enjoys speaking with customers, processing information accurately, and working in a fast-paced environment.

The Role

As a Customer Support Administrator, you will act as a key point of contact for customers, handling enquiries, processing orders, and ensuring a high level of service throughout the customer journey.

Due to the location of the office, candidates must hold a full UK driving licence and have access to their own vehicle, as public transport options are limited.


Key responsibilities include:

• Handling customer enquiries via telephone, email, and online channels.
  
  
• Processing customer orders accurately and efficiently.
  
  
• Producing and following up sales quotations.
  
  
• Maintaining customer records and updating information on internal systems.
  
  
• Managing data entry tasks with a high degree of accuracy.
  
  
• Monitoring order progress and keeping customers informed of updates.
  
  
• Assisting with back-order management and order tracking.
  
  
• Running reports and maintaining accurate system data.
  
  
• Building and maintaining strong customer relationships.
  
  
• Supporting the wider team with administrative duties as required.
  
  
• Gathering customer feedback and identifying opportunities for service improvements.
  
  

About You

To be considered for this role, you will have:

• Previous office-based customer service experience.
  
  
• Strong telephone customer service skills and confidence communicating with customers.
  
  
• Excellent data entry and administration skills with a keen eye for detail.
  
  
• Good IT skills, including experience using CRM systems and Microsoft Office.
  
  
• Strong organisational skills and the ability to manage multiple tasks effectively.
  
  
• A professional, friendly, and proactive approach.
  
  
• Excellent written and verbal communication skills.

Please Note

This role is best suited to candidates with experience in an office or business support environment. Whilst customer-facing skills are important, applicants from purely retail customer service backgrounds may not have the level of administrative and order-processing experience required for this position.

Benefits

• Salary of £24,000
  
  
• Monday to Friday working hours
  
  
• 35-hour working week
  
  
• Supportive team environment
  
  
• Opportunities for training and development
  
  
• Long-term career prospects within a growing organisation

Interested?
Apply today to find out more about this exciting Customer Support Administrator opportunity.