SENIOR PRODUCT MANAGER

Bracknell, Bracknell Forest JAM MANAGEMENT Consultancy Ltd SENIOR PRODUCT MANAGER – SaaS / Cloud Communications / Unified Communications Bracknell, Berkshire | Enterprise SaaS | UC | Cisco | Webex | Cloud Our client is looking for an experienced Senior Product Manager to take ownership of enterprise SaaS and cloud communications products. This is a hands-on product role for someone who understands both technology and commercial outcomes. You’ll work closely with Engineering, Sales, Solutions, Projects and customers, helping decide what gets built, why it matters and how it delivers value. We’re particularly interested in Product Managers with experience across Unified Communications, Cisco, Webex, UCaaS, CCaaS, Contact Centre, CX or enterprise communications platforms. The Role Working as a Product Owner within Agile development teams, you will: Own, refine and prioritise the product backlog using JIRA Translate customer and business requirements into clear product features Help shape the quarterly product roadmap Make product decisions around priorities, functionality and delivery Work closely with Software Engineering throughout Agile sprints Balance customer requirements, technical considerations and commercial priorities Manage competing requirements and product escalations Work with Sales and Solution Consultants on bids and customer opportunities Support Project and Implementation teams with product plans and delivery timelines Prioritise product enhancements, defects and improvements Lead customer product demonstrations, webinars and roadmap sessions Run user forums and gather meaningful customer feedback Help drive adoption of new features and platform capabilities What We're Looking For You’ll ideally have: 3–5+ years' Product Management experience Strong experience working as a Product Owner within Agile software development Enterprise SaaS / Cloud product experience Knowledge of Unified Communications / UCaaS / CCaaS / Contact Centre / CX Exposure to technologies or ecosystems such as Cisco and Webex Strong experience with JIRA or similar Agile tools Experience working directly with software engineering teams Commercial awareness and the confidence to make product decisions Strong customer-facing and stakeholder management skills The ability to communicate technical products clearly to non-technical audiences Education We are looking for a strong academic background, ideally: Degree educated with a 2:1 or above Strong A-Level, BTEC or equivalent pre-university results The Person We're not looking for someone who simply maintains a backlog. We want a Product Manager who asks why, challenges priorities and understands that a successful product has to work technically, solve a genuine customer problem and make commercial sense. You'll be comfortable talking to an engineer about functionality in the morning, discussing a customer requirement with Sales in the afternoon and presenting the product roadmap to a client the next day. Location Bracknell, Berkshire The position is based at the company's Bracknell headquarters, with some UK and international travel where required. Relevant backgrounds: Product Manager | Senior Product Manager | Product Owner | SaaS | UCaaS | CCaaS | Unified Communications | Cisco | Webex | Contact Centre | CX | Cloud Communications | Telecommunications | JIRA | Agile | Enterprise Software