IT Support Engineer

We are recruiting an accomplished IT Support Engineer for a professional permanent opportunity in London. The role sits within Technology, Data & Digital and is aligned to IT Services & Infrastructure. This role is suited to a capable professional who can resolve user and infrastructure issues quickly and professionally. Working within IT Services & Infrastructure, you will take ownership of service desk, troubleshooting, device support, Microsoft environments, access, networking, escalation and documentation. We are looking for someone who combines strong technical or professional capability with sound judgement, clear communication and a consistently high standard of service. This is a strong opportunity to make a sustained contribution, build trusted stakeholder relationships and continue developing professionally.

Key Responsibilities

• Take day-to-day ownership of service desk, troubleshooting, device support, Microsoft environments, access, networking, escalation and documentation.
• Apply sound professional judgement to resolve user and infrastructure issues quickly and professionally.
• Deliver work accurately, efficiently and in line with agreed deadlines and service standards.
• Communicate clearly with colleagues, clients, customers or stakeholders and provide timely updates.
• Maintain complete, accurate and appropriately confidential records and documentation.
• Identify risks, issues or exceptions early and take appropriate action or escalate where necessary.
• Work collaboratively with the wider team and contribute positively to service quality and operational performance.
• Follow all relevant legislation, professional standards, organisational policies and health & safety requirements.
• Look for practical opportunities to improve quality, efficiency, customer experience or outcomes.
• Maintain current knowledge, skills and professional development relevant to the role.

Essential Requirements

• Demonstrable experience working as a IT Support Engineer or in a closely related role.
• Practical experience relevant to IT Services & Infrastructure.
• Strong communication and relationship-building skills, with a professional and service-focused approach.
• Excellent organisation, prioritisation and attention to detail.
• Ability to work independently, use sound judgement and contribute effectively as part of a team.
• Confidence using the systems, technology and documentation required for the role.
• Good understanding of security, quality and documentation practices.

Qualifications Required

• IT qualification such as CompTIA, Microsoft or equivalent practical experience.

Desirable Requirements

• Previous experience in a comparable IT Services & Infrastructure environment.
• Additional relevant professional training, certification or membership.
• Evidence of continuous professional development and up-to-date sector knowledge.
• Experience improving processes, service standards or team performance.
• A proactive, dependable and solutions-focused approach.