Experts at Hand (EAH) Administrator

Job Description

Salary range: £34,998 - £37,134p.a. inc. London weighting pro rata 
Contract: 36 Month Fixed Term- End date 31st March 2029  
Hours of work: 36 hours - Term Time Working (39 weeks) 
Location: Brent Civic Centre as well as other locations as required 

 Experts at Hand Administrator – Be at the heart of change. Keep services running smoothly. Help make a difference for children and families.

Join Brent’s dynamic SEND Outreach Service at an exciting time of transformation, as we bring to life the vision set out in the SEND and Alternative Provision Improvement Plan, including the innovative “Experts at Hand” approach.  

This is a unique opportunity to be part of a forward‑thinking team that places children, young people and their families at the heart of practice, working alongside them as valued partners in shaping inclusive, high‑quality support.  

We are seeking passionate, reflective professionals who are committed to co‑production, early intervention and systemic change, and who are inspired by the opportunity to strengthen inclusive practice across settings.

In Brent, you will play a vital role in supporting a service that strengthens inclusive practice, builds capacity and helps ensure every child can thrive within their local community.
 

The Role

We are looking for an organised and proactive Administrator to provide high-quality support to the Experts at Hand service, ensuring the smooth day-to-day running of a busy, multi-agency cluster.

This is a key role at the centre of the service, acting as the first point of contact for professionals, service providers and stakeholders. You will play a vital part in coordinating administrative processes, supporting meetings, managing information and ensuring that systems run efficiently and effectively.

Key responsibilities include:

• Acting as the first point of contact, managing enquiries via phone, email and post in a professional and timely manner 
• Providing comprehensive administrative support, including scheduling meetings, preparing papers and taking accurate minutes 
• Supporting financial processes, including raising purchase orders, processing payments and maintaining records 
• Maintaining and updating databases, spreadsheets and records, ensuring accuracy and confidentiality 
• Monitoring shared inboxes and ensuring queries and actions are responded to within required timescales 
• Liaising with internal teams and external providers, acting as a key link across the service 
• Producing reports and supporting data collection, including statutory returns 
• Identifying and escalating issues, helping to improve administrative processes and service delivery

This role offers an excellent opportunity to contribute to a dynamic service supporting children, young people and families, while developing your administrative and organisational skills within a supportive team.

The Person

We are looking for a highly organised and customer-focused individual with strong administrative experience and a commitment to delivering high-quality support.

You will:

• Have experience providing business or administrative support in a busy environment 
• Be confident working with data, maintaining accurate records and handling sensitive information appropriately 
• Have strong IT skills, including the use of Microsoft Office applications and databases 
• Demonstrate excellent organisational and time management skills, with the ability to manage a varied workload and meet deadlines 
• Be an effective communicator, able to work with a wide range of stakeholders including professionals and members of the public 
• Have experience supporting meetings, including arranging logistics and taking minutes 
• Be proactive in identifying improvements and resolving issues in administrative processes 
• Be a strong team player with a flexible and adaptable approach

Above all, you will bring a positive, solution-focused approach and a commitment to supporting effective service delivery for children, young people and families 
 

Why Join Brent?

This is an exciting opportunity to join a forward-thinking local authority at the forefront of SEND reform. In Brent, you will be empowered to influence practice, shape services and drive meaningful change for children, young people and families across the borough.

You’ll be joining a collaborative and ambitious team that values innovation, partnership working and inclusive practice — where your expertise and ideas can make a genuine and lasting impact. 

We know people achieve their best when they feel valued. At Brent, you’ll benefit from:

• Up to 33 days annual leave (depending on length of service) plus bank holidays
• Excellent pension with generous employer contributions (LGPS)
• Hybrid and flexible working options available for most roles
• Supportive family-friendly policies for parent, guardians, and carers
• Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
• Financial support such as education sessions, childcare deposit loans, and season ticket loans
• Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
• Learning and development opportunities to help you grow your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment

Application Guidance

Along with your CV, you must provide a supporting statement clearly demonstrating how you meet the key criteria outlined in the Application Guidance linked below:

https://www.brent.gov.uk/-/media/files/brent-job-descriptions/2026/application-guidance----eah-experts-at-hand-administrator.pdf?rev=-1

We recommend using examples from your experience to evidence your knowledge, skills and achievements relevant to the role.

Please note that CVs alone will not be accepted and applications that do not sufficiently address the essential criteria may not be shortlisted.

If you are passionate about inclusive practice and want to be part of a forward-thinking local authority at the forefront of SEND reform and meaningful system-wide change, please apply now!  

Closing date: Sunday 13th September 2026 at 23:59

About Brent If you are interested in applying for this job, please start by clicking the "Apply Now" button below. Along with your CV, you must provide a supporting statement as part of your application that clearly shows how you meet the criteria on in the Application Guidance which you can find attached here.

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spann