Accommodation Officer

Hillingdon Council is recruiting Accommodation Officers to support the delivery of temporary accommodation (TA) and private rented sector (PRS) services. This is a key operational role at the heart of the housing system - ensuring residents are placed in safe, suitable accommodation and that housing supply is managed effectively. Place residents. Manage homes. Deliver standards. About the opportunity You will play an important role in improving outcomes for residents and supporting the efficient use of accommodation. You will manage accommodation placements and support the day-to-day management of TA and PRS provision. You will:

• Arrange and manage placements into TA and PRS accommodation
• Ensure properties meet required standards and compliance
• Carry out inspections and monitor housing conditions
• Support the management of voids, re-lets and move-on activity
• Work with landlords, agents and providers to maintain supply
• Manage tenancy and licence arrangements and resolve housing issues
• Provide advice and support to residents to sustain accommodation

This is a fast-paced, customer-focused role requiring strong organisation, attention to detail and the ability to manage competing priorities. Why this role matters This role directly impacts housing supply and resident outcomes. You will:

• Ensure residents are placed in safe and suitable accommodation
• Improve the quality and management of temporary accommodation
• Support reductions in voids and delays
• Contribute to reducing reliance on high-cost accommodation
• Help improve service performance and efficiency

Who we’re looking for We are looking for proactive individuals who can deliver results in a high-demand environment. You will bring:

• Experience in housing, property management or a customer-facing role
• Strong organisational and problem-solving skills
• Ability to manage workloads and work under pressure
• Good communication and stakeholder management skills
• Awareness of housing standards or willingness to learn

We want people who:

• Take ownership and deliver outcomes
• Work collaboratively with colleagues and partners
• Focus on solutions and resident needs
• Are organised and detail-focused

What you can expect

• A high-impact role supporting residents and communities
• Opportunities to develop knowledge in housing and accommodation services
• A supportive and collaborative team environment
• Training and development opportunities
• Flexible and modern working arrangements

Why Hillingdon? We are a stable, ambitious council investing in housing services to deliver better outcomes for residents. Interested? If you’re ready to support residents, manage accommodation and make a difference, we want to hear from you. For an informal discussion, please contact [email removed] Please note that both permanent and fixed-term contract opportunities are available. Successful candidates may be considered for either option based on business requirements and candidate preference.

Benefits

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.  Here’s a comprehensive overview of the fantastic benefits we provide: 

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff. 
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.  
• Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.

Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. 
 
The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. 
 
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success. 
 
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis. 

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.  

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.  

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening: 

• Enhanced DBS Check
• 2 years of Referencing 

Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.