No10 Digital Business Analyst

Job summary

The Prime Minister’s Office enables the Prime Minister to deliver the Government’s overall priorities and to communicate the Government’s policies to Parliament, the public and international audiences. From the Policy Unit and Press Office, Switch and Custodians, to the Events & Visits team and the world class Private Office Support team; the diverse Downing Street and No10 North teams draw on varied expertise from across the Civil Service and beyond. The teams come together to deliver excellent service to the Prime Minister while also making No10 a great place to work.

Job description

For security reasons this role is open to sole UK nationals only. A ‘sole UK national’ refers to an individual who holds citizenship solely in the UK, without dual citizenship or nationality from another country. We’re unable to offer visa sponsorship.

Join the No10 ICT Team as a Digital Business Analyst and play a key role in delivering digital transformation projects at the heart of government. This role supports the Prime Minister’s Office and contributes to No10’s priorities through innovative digital services. You will work in a fast-paced, secure environment, collaborating with stakeholders across government to deliver impactful outcomes.

What You’ll Do

• Collaborate with our stakeholders to gather, analyse, and document internal ICT requirements from No10 business areas and translate these into functional specifications for ICT systems and digital platforms within No10.
• Develop use cases from business requirements and ensure that they contain suitable acceptance criteria to support development and test activity.
• Analyse and document business processes, user journeys, and data flows to align with the team's product goals and delivery strategy.
• Conduct market and competitor analysis to inform the digital strategy.
• Evaluate existing ICT systems and recommend improvements or new solutions to fill gaps.
• Facilitate workshops, interviews, and user testing sessions to validate solutions.
• Collaborate with internal engineers, developers, and third-party suppliers to deliver user-focused outcomes to the business.
• Monitor and track project progress and assist in change management efforts driving forward work and ensuring the effort is spent on meeting business objectives.
• Prepare reports, presentations, and documentation for both technical and non-technical audiences.
• Carrying out searches of data and systems to analyse various information required to meet PMQs, FOI and other legal obligations.
• Other ad hoc duties.

What We’re Looking For

The ideal candidate will:

• A collaborative team player who builds strong relationships across technical and non-technical teams
• A self-motivated and organised individual, able to work independently and manage competing priorities
• Professional, discreet, and trustworthy, with the ability to handle sensitive information appropriately
• Strong communicator with excellent written, verbal, and documentation skills, able to translate complex requirements into clear, actionable insights
• Confident engaging stakeholders at all levels, able to influence, challenge constructively, and manage expectations
• Strong analytical skills, with the ability to identify issues, assess options, and support evidence-based decision-making
• Ability to manage multiple workstreams and deliver at pace, maintaining focus on outcomes
• Demonstrates sound judgement and effective decision-making, particularly under pressure
• Comfortable applying a range of business analysis techniques and producing high-quality requirements and user stories
• Solid understanding of business processes and digital technologies, with awareness of data or database systems
• Familiar with Agile delivery and user-centred design principles (public sector experience desirable)
• Resilient, adaptable, and committed to continuous improvement and learning

Person specification

Essential Requirements

• Sole UK Nationals only, ‘sole UK national’ refers to an individual who holds citizenship solely in the UK, without dual citizenship or nationality from another country.
• Ability to obtain and maintain security clearance at the appropriate level – DV

To be successful in gaining an interview for this role, you must demonstrate you have the following essential experience and skills:

• Demonstrable experience in business analysis within complex project environments, including requirements gathering, stakeholder engagement, and solution evaluation.
• Proven ability to manage and track project progress, ensuring deliverables are met on time and aligned with business goals.
• Experience supporting change management initiatives, including impact assessments and readiness activities.
• Strong analytical and problem-solving skills, with the ability to translate business needs into clear, actionable requirements.
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate across technical and non-technical teams.
• Proficiency in business analysis tools and techniques, such as process modelling, gap analysis, and user stories.
• Ability to work independently and manage multiple priorities, while maintaining attention to detail and strategic focus.
• Hands-on experience delivering end-to-end digital projects, from initial scoping through to implementation and post-launch evaluation.
• Expertise in identifying and implementing process improvements, driving operational efficiency and measurable business value.
• Strong working knowledge of data governance and compliance frameworks, particularly within government settings (e.g. GDPR, FOI, SAR).
• Experience using eDiscovery tools and techniques, with an understanding of their role in legal, regulatory, or investigative contexts.
• Strong understanding of the ITIL framework, including its core functions and processes, with practical experience applying service management principles in IT or digital environments.
• Exceptional documentation and communication skills, with the ability to produce clear, concise, and audience-appropriate materials.
• A proactive approach to continuous professional development, with a demonstrated commitment to staying current with industry trends, tools, and best practices.
• The post hold must be able to travel occasionally to No10 North or other locations required as part of their role.

The following experience and skills are desirable in this role:

• Familiarity with Government Digital Service (GDS) standards and the Technology Code of Practice.
• Awareness of legislation relevant to Government and Public Sector IT.
• Understanding of classified data handling protocols.
• Knowledge of digital transformation principles.
• Professional certifications such as BCS Business Analysis, PMI-PBA, or equivalent.

Please include on your CV any qualifications you have that are relevant to this role.

Additional information:

Cabinet Office policy is that a minimum 60% of your working time should be spent at your principal workplace. For some roles, due to their nature and the business need, this may be up to 100%. Requirements to attend other locations for official business will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Changing and Improving
• Working Together
• Delivering at Pace

Benefits

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