Customer Support Assistant

What will you be doing?

The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group – from Baby Rhyme Time to internet classes for older people.

To deliver all this, we need the right people serving our customers. Prior library experience isn’t essential – it’s much more important that you’re friendly, outgoing and approachable.

If you enjoy working as part of a team and are passionate about delivering great customer service to the local community, we would love to hear from you.

Ideal candidates will have excellent interpersonal skills, feel comfortable meeting and engaging with the public and be able to undertake a diverse range of tasks. If you have a positive outlook and good personal resilience, then this could the role for you.

18.5 hours per week are worked across a range of hours including every Saturday, and you may be required to undertake periods of lone working, as well as working at other locations across the Canterbury Library district.

Kent County Council employee you will enjoy the following great benefits:

• 29 days annual leave rising to 30 after 5 years, plus bank holidays.
• Competitive salary.
• Local Government Pension Scheme.
• Opportunities for training and professional development.
• A wide range of health and wellbeing support.
• Good work/life balance.
• Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Applicants to previous Customer Support Assistant vacancies in the past 6 months who have been unsuccessful need not apply.

Interview date: Thursday 24th September 2026

About you

For more information on this role, please contact:

Mark Phillips, Customer Service Officer [email removed]

Abbie Wratten, Customer Service Officer [email removed]

About us

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.