Lead Agile Delivery Manager

Job summary

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The Chief Digital Information Office delivers complex, high‑value products and platforms that support HMRC’s strategic goals and improve outcomes for millions of users. We work in multidisciplinary teams using modern Agile delivery practices to deliver services at scale and improve outcomes for users.

Within CDIO, the Chief Digital Product Office (CDPO) sets the direction and strategy for product development and creates digital services for our users. We provide cost effective reliable products and services, enabling our customers to accelerate their productivity through automation, innovation and efficient delivery in support of key HMRC objectives.

We are committed to providing an inclusive, supportive and flexible working environment where colleagues can thrive.

Job description

As a Lead Agile Delivery Manager, you will be responsible for driving delivery performance across multiple high‑priority digital services. You will guide, mentor and enable multidisciplinary teams, champion modern Agile delivery practices, and shape delivery strategy across CDIO.

This is an exciting opportunity to join HMRC’s Chief Digital Product Office (CDPO) as a Lead Agile Delivery Manager within Digital Services.

As a G6 Lead Agile Delivery Manager, you will act as a senior delivery leader across several teams or services, representing Agile Delivery at leadership level, ensuring the conditions for successful, user‑centred delivery are consistently in place. You will remove organisational blockers, support teams in improving flow and predictability, and drive alignment between product vision, technical approaches and delivery execution.

You will also play a key role in building Delivery Management capability across your business area and CDIO - coaching Delivery Managers, strengthening community of practice engagement, and influencing ways of working at organisational level. You will model strong, inclusive leadership behaviours and help cultivate a culture of continuous improvement and high performance.

Person specification

You are a credible and experienced senior delivery professional with substantial experience delivering complex digital services within large organisations. You bring a calm, pragmatic leadership style and the ability to balance delivery pace with thoughtful risk management.

A people focussed leader, you are an effective communicator who builds trust at all levels, from delivery teams to senior stakeholders. You demonstrate resilience, sound judgement and a passion for growing capability in others. You foster inclusive, psychologically safe environments where teams can thrive and deliver their best work.

• Demonstrates strong leadership, building trust, safety and empowerment across multiple teams.
• Has proven ability to coach multiple teams to become high-performing, self-organising and continuously improving.
• Communicates clearly and confidently, maintaining effective relationships with stakeholders, senior leaders and delivery teams.
• Shows confidence in negotiation and alignment of teams around shared goals and effectively
• Encourages a culture of continuous learning and development.
• Promotes agile and outcome-focused ways of working to enable early value delivery and iteration.
• Works effectively with Profession Leads.
• Brings experience supporting teams in complex digital environments.
• Contributes actively to the Agile Delivery community, supporting the growth of the profession.

Key Responsibilities

• Lead and oversee delivery across multiple Agile teams within Digital Services, ensuring alignment to strategic priorities and delivery of user‑centred outcomes.
• Coach, mentor and develop Delivery Managers and Senior Delivery Managers, supporting high performance and professional growth.
• Remove systemic impediments by collaborating with senior leaders across Product, Engineering and Design.
• Champion Agile, Lean and flow‑based delivery approaches, ensuring consistent application at scale.
• Drive effective planning and prioritisation, enabling transparency and shared understanding of delivery goals.
• Promote psychological safety and collaborative team culture, modelling inclusive leadership behaviours.
• Use delivery metrics and data‑driven insight to inform decisions, manage risks and continuously improve delivery performance.
• Guide teams through uncertainty, helping them navigate complexity, ambiguity and organisational change.
• Strengthen the Delivery Management community of practice, leading capability uplift and knowledge sharing.

Essential Criteria

• Extensive experience leading Agile delivery across multiple teams in complex digital environments.
• Strong track record coaching and developing Delivery Managers, supporting professional capability growth.
• Deep expertise in Agile, Lean and flow‑based delivery practices, applied in varied and challenging contexts and ability to set the standard for delivery best practice.
• Experience using delivery metrics to manage risks, improve predictability and support effective decision‑making.
• Experience working in multidisciplinary settings, collaborating closely with engineers, product managers, researchers and designers.
• Highly effective stakeholder‑management skills, including influencing senior leaders and shaping strategic direction.
• Proven ability to identify and resolve complex delivery constraints, driving sustainable improvement.
• Strong understanding of modern software engineering practices, DevOps culture and user‑centred design.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Technical skills

We'll assess you against these technical skills during the selection process:

• Agile and Lean practices
• Team Dynamics and Collaboration

We only ask for evidence of these technical skills on your application form:

• Agile and Lean practices

Benefits

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension sch