Senior Product Manager

Job summary

This a key position within the CMA's Digital Products and Application Support team in which you will own the product vision, roadmap, and backlog for enterprise products, ensuring alignment to CMA priorities and user needs.

You will work alongside key stakeholders to support the delivery of a product-led operating model while understanding needs, shaping solutions and ensuring adoption and value realisation.

About the CMA

The Competition and Markets Authority (CMA) is the UK’s principal competition and consumer protection authority. We promote competition and protect consumers with a clear end goal in mind: to drive economic growth and improve household prosperity. The CMA has a range of powers, which it uses to undertake a wide variety of cutting-edge, high profile and complex work, spanning merger and market inquiries, competition and consumer law enforcement, our role in the digital markets competition regime, subsidy advice, and internal market advice.

You can read more about working at the CMA in our candidate pack

Job description

This role is key to embedding a product-led operating model within the CMA's Digital Products and Application Support team, ensuring clear ownership, effective prioritisation, and delivery of measurable value across assigned products and services. Working closely with the Head of Products and Applications, stakeholders across the CMA, and external suppliers, the Senior Product Manager will act as the accountable owner for enterprise products, balancing business needs, technical considerations, and service performance.

You will be responsible for managing the end-to-end product lifecycle, covering delivery, live service, and continuous improvement. This includes ensuring services remain reliable, secure, and aligned to user needs, while supporting the introduction of new capabilities including the adoption and enablement of AI to improve efficiency, insight, and service outcomes.

Person specification

It is essential that you can provide evidence and examples for each of the following selection criteria in your application. For tips on how to make the most your application, please have a look at our guidance document.

Essential:

• Proven experience owning or managing products/services in a complex enterprise or regulated environment, using data, insight, and user feedback to drive improvements and inform product decisions, ideally with a product-led or hybrid product/service approach (Lead criteria)
• Experience working with enterprise applications such as Unit4 (Agresso), Microsoft 365, Dynamics 365, or similar platforms (Lead criteria)
• Strong experience of prioritisation and backlog management, balancing business demand, live service needs, and technical constraints
• Experience working within IT service environments, including understanding of SLAs, incident/problem management, and service performance
• Experience working in Agile / DevOps environments, collaborating effectively with multidisciplinary teams
• Strong stakeholder management skills, with the ability to influence, challenge and communicate effectively at different levels, including engaging with and managing external suppliers and third-party support providers, including escalation and performance oversight

Desirable

• Knowledge of ITIL practices or experience working within ITIL-based environments
• Familiarity with application architecture, configuration, and integration concepts
• Relevant Microsoft or Agile certifications (e.g. Dynamics, Azure, Scrum/Product Owner)

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Delivering at Pace
• Working Together
• Communicating and Influencing
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Knowledge of enterprise applications such as Unit4 (Agresso), Microsoft 365, Dynamics 365, or similar platforms
• Product management principles and practices
• Agile and Lean practices

Benefits

Alongside your salary of £61,300, Competition & Markets Authority contributes £17,758 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

You’ll also get:

• 25 days leave (increasing to 30 days over five years), plus 8 public holidays and an additional day off for the King’s birthday. In addition, you’ll be able to access a wide range of other types of leave as and when you need it, including generous maternity, paternity, shared parental leave and adoption options, as well as paid special leave for volunteering.
• Access to our benefits platform which includes retail discounts, cycle to work scheme and payroll giving. Employees can also sign up for season ticket loans.
• Access to the Civil Service Sports & Leisure, giving discounted gym membership, high street discounts, free access to UK wide attractions and a free Tastecard.
• A range of wellbeing benefits, including an employee assistance programme, flu vaccinations and eye tests. We also have flexible working options and family friendly policies.

You can read more about our benefits in our candidate pack.

Our Values

We are Ambitious and Evidence-based, and always strive for Excellence.​ We treat everyone with Respect and are Collaborative and Inclusive.​

Everything we do is underpinned by the Civil Service values: Honesty, Integrity, Impartiality and Objectivity.

You can read more about life at the CMA in our candidate pack.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Application and sift stage

• As part of the application process you will be a