Senior Interaction Designer

Job summary

Are you passionate about designing intuitive services that put users first?

Can you turn research and insight into simple, effective digital experiences?

Do you enjoy solving complex problems through user-centred design?

If so, we’d love to hear from you!

This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable, skilled and in-house capability.

Design better services. Solve complex problems. Put users first.

Use your interaction design expertise to create accessible, intuitive digital services that meet user needs, influence decision-making and improve experiences across the Department for Transport.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions.

• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday

• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at Department for Transport Central - Department for Transport Careers and within the Government Digital and Data Profession.

Job description

As a Senior Interaction Designer, you'll play a key role in shaping user-centred services that meet organisational and policy needs while delivering excellent user experiences.

Working within the Create Service Line, you'll collaborate with multidisciplinary teams, service managers and stakeholders to design and improve digital services. Using research, data and evidence, you'll help turn complex requirements into simple, effective interactions that meet user needs and align with organisational goals.

You'll champion inclusive and accessible design, facilitate collaboration across teams and contribute to the development of design standards, patterns and best practice. You'll also help embed user-centred design approaches, support colleagues and influence decisions that shape the future of digital services.

This is an exciting opportunity for an experienced designer who enjoys tackling complex challenges, leading by example and creating digital experiences that deliver meaningful outcomes for users and the Department for Transport.

Your responsibilities will include, but aren’t limited to:

• Be an experienced designer and developer of design concepts, user journeys and user experiences across digital services based on user needs and project requirements.
• Be able to apply technical knowledge and experience to create or design workable prototypes.
• Joining the Digital Accessibility working group to ensure the department is compliant with Public Sector Bodies Accessibility Regulation 2018, including WCAG 2.2 AA standards.
• Applying agile project delivery techniques and collaborating with a variety of project team members and stakeholders at all levels, working as part of a multi-disciplinary environment.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

To be successful in this role you will need to have the following experience:

• Engaging with people in a variety of ways when introducing design in teams (e.g., workshops or co-design activities).
• Using a variety of methods of prototyping and creating and validating dynamic prototypes.
• Having an understanding of the importance of accessible and inclusive designs, including legislation – Public Sector Bodies Accessibility Regulation 2018.

You will have or be willing to work towards:

• User Experience Fundamentals qualification
• Introduction to Service Design in Government
• Optional additional training: Certified Scrum Master Training Course

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.

Occasional travel to other offices will be required, which may involve overnight stays.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

DfTc does not offer Visa Sponsorship for this role.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Developing Self and Others

Technical skills

We'll assess you against these technical skills during the selection process:

• Senior Interaction Designer - Iterative Design
• Senior Interaction Designer - Designing for Everyone

Benefits

Alongside your salary of £44,241, Department for Transport contributes £12,816 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

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