Billing & Control Officer

What will you be doing?

We are looking to recruit to the post of Billing & Control Officer, in the Billing and Control Team within the Financial Assessment and Income Unit (FA&I). This post is offered as a permanent position and is full time (37 hours per week). The Billing & Control Team are based at St Peters House in Broadstairs. The Authority currently supports hybrid working, however, office attendance is required at least once a week after an initial three month in person training period.

Working within a team responsible for the invoicing of income due to the authority you will play a vital role in providing high quality advice and accurate information to both internal and external stakeholders and customers. As the first point of contact in relation to the receipt of an invoice you will be responsible for quickly building rapport with people we support whilst assisting with a wide range of in-depth queries in a professional, diplomatic and supportive manner. You will support the administration of IT systems, to provide technical support and advice.

You will be provided with a comprehensive training program so that you are able to deliver the requirements of this role. If you are flexible, adaptable, can work under pressure, hold all the necessary skills, experience, and knowledge, and are prepared to go the extra mile, then this is an excellent opportunity for you to work within a dynamic and developing environment.

We politely request that all applicants state their interest, skills, and experience for this role (relevant to the job description) in the ‘How you meet the requirement of the role’ section of their online application form.

As an employee of Kent County Council, you will receive excellent benefits, including a generous annual leave package and membership of the pension scheme. Full training and support will be provided and there will be opportunities for career progression, including support to gain relevant qualifications.

These posts are considered by Kent County Council to be customer-facing positions. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Please note that we reserve the right to close the application process early if we have sufficient applications

Interviews will be held in person at St Peters House Broadstairs on the 9th & 10th September

About you

For more information on the role please contact Rochelle Causer:

[phone removed]

[email removed]

About us

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.