Case Manager (Targeted Interception)

Job summary

Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations.

Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

This is a business-critical role supporting FIS and Risk Intelligence Services (RIS) Operations. HMRC’s Sensitive Collection capability provides both FIS and RIS operational investigation and intelligence officers with interdiction and evidential gathering opportunities gained through the lawful interception of criminals’ communications. It also provides an unparalleled insight into criminal intent and behaviour, which is used to drive tactical operational activity and inform HMRC’s Serious Fraud and Tactical Priorities.

HMRC’s Sensitive Collection mission sits within CODE and is responsible for the Targeted Interception (TI) of communications relating to HMRC’s most serious and organised crime operations, working closely with other Law Enforcement Agencies (LEAs) and other key internal and external partners to tackle emerging threats and develop new capabilities and methodologies to investigate the most serious and organised crime.

HMRC Sensitive Collection operates at the very front end of covert and sensitive collection of criminal communications, working within the Investigatory Powers Act 2016 legislation.

Job description

Would you enjoy working in an innovative, exciting and interesting, covert and sensitive area of work where individual contributions have real time outcomes?

• Are you a self-motivated team player, excellent at problem solving, capable of making timely decisions and reacting quickly to changing priorities?

• Does working within covert operations using the most intrusive tactics and technically advanced capabilities interest you?

If so, this might be the role for you!

Sensitive Collection is an extremely dynamic, demanding and highly sensitive work area and you will be expected to react quickly to changing priorities and work flexibly.

The role of the Case Manager involves operational delivery to tackle serious organised crime and mitigate risk in a challenging environment. Case Managers play an integral and leading role in the fight against serious organised crime. You will work to exploit all relevant information from the interception of communications to produce actionable and timely intelligence so that HMRC can continue to disrupt organised criminals who pose the greatest risk to the United Kingdom.

Whether it is identifying and disseminating timely intelligence around smuggled cigarettes, alcohol, cash or identifying the activities of an Organised Crime Group, Professional Money Launderer, or an opportunity to identify a person of significant interest; the input of Case Managers ensures that when HMRC operational or intelligence teams deploy, they achieve the greatest impact and value in support of HMRC Serious Organised Criminal investigations.

You can expect a varied and fulfilling career within this business area, with no two days ever being quite the same. Your work will frequently be crucial in obtaining impressive results that often make the headlines and your role will be integral in the disruption of serious and organised crime in the United Kingdom and beyond.

Person specification

The responsibilities of Case Managers will include but are not restricted to:

• Defining, leading, and developing the Sensitive Collection strategy in response to operational and tactical requirements.
• Proactively leading the development of the Targeted Intercept operation.
• Assessing, analysing, managing, progressing, and disseminating live and critical TI product while directing operational teams where appropriate.
• Ongoing management of threat and risks related to collected intelligence.
• Leading, delegating, and working closely with other teams in Sensitive Collection within an analysis cell.
• Liaising and engaging with a range of internal and external stakeholders including Covert Operations Management Unit, Digital Forensics, Cyber and Law Enforcement Partners including the UK Intelligence Community where necessary to support the progression of the case strategy.
• Drafting warrants and other documentation to a professional standard.
• Providing support to colleagues and new entrants in support of their training and professional development.

Additionally, it would be desirable if applicants have:

• Sound management skills;
• Possess high levels of self-motivation;
• Good interpersonal skills to work effectively with cross government colleagues;
• Good verbal and written communication skills;
• A demonstrable knowledge and practical application in the use of material relating to, or associated to, communications data across a breadth of communications methods.

Essential Criteria:

• BTEC Level 3 Advanced Diploma in Enforcement (Criminal Investigation/Investigation)
• BTEC level 3 Advanced Diploma in Enforcement (Intelligence)
• BTEC level 4 in Counter Fraud Intelligence Specialist
• Level 4 Diploma - Accredited Counter-Fraud Manager
• Level 4 Diploma - Accredited Counter-Fraud Specialist/Officer
• University of Portsmouth CFPAB Accredited Counter Fraud Specialist
• University of Northumbria CFPAB Accredited Counter Fraud Specialist
• University of Portsmouth CFPAB Accredited Counter Fraud (Intelligence) Specialist (RIS)
• University of Northumbria CFPAB Accredited Counter Fraud (Intelligence) Specialist (RIS)
• PIP2 qualification, where candidates have completed the HMRC FIS/RIS associated Foundation training programme (see OSAN 375), and passed the relevant training assessment period.
• Current PIP2 Status - You must hold a current and active PIP2 (Investigator) accreditation issued by a recognised UK law enforcement body (e.g. the College of Policing or NCA).
• If your accreditation is inactive, it must not have lapsed more than 24 months prior to your application, and you must be able to demonstrate relevant operational experience in managing or conducting serious and complex investigations.
• Successful candidates with PIP2 status, will still be required to complete HMRC’s core learning programme and achieve Authorised Officer status through further classroom and practical training which will involve regular travel.

Additionally, applicants must have:

• Experience and knowledge of progressing an investigation by analysing multiple sources of data to come to an informed decision.

Additional Information - PIP2

PIP2 Applicants applying from other Government departments must be willing to attend and pass the Accelerated Pathway Training course to obtain the Accredited Counter Fraud Specialist qualification.

The Accelerated Pathway is an intensive 4-week residential training course. Prior to the course, you will be given a workbook and guided learning. The course involves a day-one test and an assessed final exercise (FINEX). The Accelerated Pathway is a pass/fail programme. Where an individual does not successfully complete the pathway, HMRC will explore appropriate alternative options, which may include alternative duties or consideration under probation arrangements, depending on individual