Infrastructure Engineer

Job summary

We’re responsible for Land Transaction Tax, Landfill Disposals Tax and the introduction of the Visitor Levy in Wales. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that’s not all, we're also involved with and support future tax design for Wales.

Join a place with purpose
You’ll join a team of 100+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind. By working together, we’ll deliver a fair tax system for Wales.

Our people
You’ll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance – there’s a place for you in our friendly team.

You’ll be our greatest asset

You’ll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard.

We’re recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits – our People Survey results say it all!

We’re also recognised for being innovative and a digital, ‘cloud-based’ organisation that supports hybrid and flexible working enabling a great work-life balance.

More about working for us, our roles and our Corporate Plan 2025 - 2028 .

Job description

The Infrastructure Engineer is responsible for supporting, maintaining and improving the WRA’s core technology platforms. You will work across cloud services, end user computing, networks, identity, applications, and supporting services, ensuring operational stability, security, and continuous improvement.

This is a hands on technical role that requires strong problem solving skills, good communication, and the ability to collaborate across Digital, Data & Technology, Operations, Security, and external suppliers.

“We’re getting bigger and we need some more help! As we continue to grow our staff numbers and digital services portfolio we need another Infrastructure Engineer so if you’re up for a challenge helping us support our users, manage existing services and roll out new ones, then please do apply!

It’s a great time to join the WRA, and the Digital team in particular as we continue to grow and build our expertise to allow us to produce an Easy, Fair and Sustainable tax system fit for the future.”

John Vinall, Head of IT Operations and Security

Person specification

Infrastructure Operations

• Support configuration, management and monitoring of infrastructure platforms.
• Monitor platform health, performance, capacity and service availability.
• Assist with environment builds, system integrations, troubleshooting and resolving issues across multiple technology areas.
• Maintain device builds, baselines, profiles and configurations using Microsoft Intune.
• Support networking, connectivity, and identity related operations.
• Develop and maintain scripts, automation and tooling to improve operational efficiency and service reliability.
• Assist with the provision of technical advice to WRA staff and its partners that use WRA solutions and services.

End User & Platform Support

• Provide operational support for user devices, COTS software, and WRA digital services.
• Support hardware and software lifecycle management including deployment, maintenance, replacement and disposal activities.
• Troubleshoot technical incidents, assisting with root cause analysis and problem management.

Service & Supplier Management

• Take responsibility for supporting the Microsoft Dynamics environment, engaging with third-party supplier and working to assure quality, stability and performance of this service.
• Ensure that systems remain secure, patched, resilient and compliant with organisational standards.
• Collaborate on the WRA ICT service desk including 1st and 2nd line support for WRA users and co-ordination of support with 3rd party suppliers.

Operational Security & Compliance

• Follow WRA policies for access control, asset management, configuration management, and secure operations.
• Support audit activities and contribute to maintaining and improving security posture.

Collaboration & Continuous Improvement

• Work with developers, testers, operations teams and security teams to maintain consistent technical environments.
• Contribute to documentation, operational runbooks, and infrastructure knowledge sharing.

Candidate Information Session

If this seems like a role you’d be interested in, join us for our virtual Candidate Information Sessions. You’ll meet the Line Manager, get an overview of the role as well a feeling for what it’s like to work at the WRA. We’ll also talk through our benefits and provide helpful tips for your application with us. Please register for one of the sessions below:

Register here for 26th August at 12.30pm: https://InfrastructreEngineer.eventbrite.co.uk

Register here for 26th August at 16.00pm: https://InfrastructureEngineer4pm.eventbrite.co.uk

We recommend you review the job description (or candidate pack) under the 'attachments' section before completing your application.

Qualifications

Relevant certifications (cloud or infrastructure) eg AZ 104, MD 102, SC 900, ITIL v4 Foundation) or equivalent experience

Languages

We’ve undertaken an objective assessment of the Welsh language skills needed to undertake the duties of this role. For this role:
Welsh language skills - Welsh skills are not essential. This means that you do not need Welsh language skills to undertake this role and these skills won’t be assessed during the recruitment process. However, we actively encourage all staff to learn, or improve their Welsh language skills and offer a range of opportunities to suit everyone.

Benefits

Alongside your salary of £37,111, Welsh Revenue Authority contributes £10,751 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• 31 days annual leave + Bank holidays, and 2 Privilege days
• Flexible and hybrid working
• Generous employer pension schemes with a contribution of up to 28.97%
• Tusker car scheme
• Vivup Cycle2Work and salary advances for season Travel Tickets
• Lifestyle Benefits offering discounts on shopping, restaurants and entertainment
• Wellbeing hour each week
• Access to subsidised sports groups
• Generous family-friendly leave policies
• Free Welsh language courses and time off to learn
• Access to a range of staff di