Clinical Support Worker

Purpose of the role

Brook is looking for a compassionate, proactive Clinical Support Worker to join our sexual health service. This varied role combines hands-on clinical support, administration and community outreach, with a strong focus on creating safe, welcoming and non-judgemental services for young people.

You will work alongside nurses, doctors and other professionals to support patients in clinics, over the telephone, through digital pathways and in community settings. Whether you are helping a young person access testing, providing condoms and practical information, supporting a clinical procedure or taking part in outreach activities, you will help ensure every interaction is respectful, inclusive and centred on the individual’s needs.

Essential criteria

Experience of working with the public in a customer service or public-facing role
The ability to work independently, use your initiative and contribute effectively to a multidisciplinary team
Strong verbal and non-verbal communication skills, including the ability to engage people with different backgrounds, needs and communication styles
A calm, thoughtful approach to challenging situations.
To learn more about the role and person specification please read the attached ‘role specification’ which can be found on the application form.

About the role:

Hours: Full-Time 37.5 Hours per week
(Upon completing your probationary period, you will be eligible to join the 4 Day Week program, which allows you to work 20% fewer hours without a decrease in salary)

Contract: Permanent
Location: Brook Dudley
Salary: £26227.50 per annum FTE
Closing date: 10/09/2026
Application Tip: Ensure your supporting statement refers to the person specification as this will assist in a successful sift through to the interview stage.

About Brook:

Brook is the UK’s leading sexual health and wellbeing charity. We are committed to changing attitudes, challenging prejudice and championing equality.

Our unique combination of clinical services and education programmes are designed to meet individual needs and instill positive behaviours that influence their whole lives. Our digital solutions help us reach even greater numbers of young people and professionals, and our expansion into all-age services ensures that whole communities can benefit from our inclusive, non-judgmental approach to sexual and reproductive health.

We are continuously listening to and learning from our service users and the communities we support. We amplify the voices of those who face barriers to access, ensuring that sexual health remains high on the political agenda and that law, policy and practice is aligned with what they need.

Benefits of working for Brook:

4 Day Week (Working 20% hours less without salary decrease)
Annual leave – 28 days per annum, increasing up to 33 days plus 8 bank holidays
Sick pay (from 3 up to 12 weeks fully paid)
Flexible working
Gratitude scheme
Assisted purchase scheme
Cycle to Work up to £1k
Employee Assistance Programme (EAP)
Long service awards
Maternity and paternity pay
Pension scheme – Employee pension contributions matched by Brook up to 4% of qualifying earnings
Training and development opportunities
Coaching
Please note – this role requires the successful applicant to undertake an enhanced DBS check. Candidates must be able to provide paperwork demonstrating their right to work in the UK.

Please note: internal applicants with live sanctions will not be considered for this role.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible.

Due to the high number of applications for this post, it will not be possible to respond to every application. We will contact you within 4 weeks of the closing date if you have been shortlisted for the role.

Thank you for your interest in working for Brook.
Brook Safeguarding with Purpose

Working with People Safely. Safe Place, Safe People.