OR112960 – Passenger Fleet Supervisor – Social Care Non-Qualified

Client: Barnet Council

Location: London Borough of Barnet, Oakleigh Depot,, LONDON, LONDON, N11 1HJ, United Kingdom

Hours: 36 hours a week

PAYE Pay Rate: £20.98 per hour

Main Purpose of the Role

To supervise and support the delivery of a safe, efficient and customer-focused passenger transport service. The role involves managing daily transport operations, supporting drivers and escorts, monitoring service quality, ensuring vehicle and passenger safety, and helping improve transport services.

Typical Day Overview

• Coordinate daily transport operations and driver schedules.
• Monitor routes, vehicles and service delivery.
• Support drivers and escorts with any issues.
• Respond to enquiries from passengers, families, schools and services.
• Check vehicle safety and compliance.
• Record incidents, complaints and updates.
• Maintain transport records and reports.
• Work with council teams and contractors.

Key Skills & Responsibilities

• Transport supervision and team support.
• Route planning and monitoring.
• Customer service and communication.
• Health and safety awareness.
• Safeguarding and passenger care.
• Vehicle compliance checks.
• Incident reporting.
• Record keeping and IT skills.
• Supporting service improvements.

Essential Qualifications & Requirements

• Experience in passenger transport, fleet operations or a supervisory role.
• Experience supporting staff and daily operations.
• Good knowledge of health and safety and safeguarding.
• Strong communication and organizational skills.
• Good IT skills (Word, Excel and email).
• Ability to manage a busy workload.
• Flexible working availability.
• Passenger Transport Supervisor Certificate or equivalent (desirable).