Delivery Support Officer

Delivery Support Officer

• Location: Hybrid- 1-3 days per week on site in Central London
• Contract duration: 6 months
• Pay range: £250.00- £300.00 per day/ Inside IR35
• Start date: ASAP

The Delivery Support Officer (DSO) is a key role in the Transformation Portfolio Management Office team that reports to the Delivery Management Office Team Leader and is primarily responsible for providing operational support to the delivery teams.

The DSO assists the project and programme managers to develop effective project delivery plans, develop and maintain RAIDO registers, financial tracking and monitoring, providing secretariat functions to the governance boards and maintaining records and project libraries in the PPM tool. The DSO is also responsible for actively identifying areas for improvement in the DMO controls processes and procedures and for recommending any changes to the DMO Team Leader.

Experience required includes:

• Proven experience of providing PMO support services to a diverse portfolio of projects and programmes.
• Proven experience of collaborating successfully with peers and other stakeholders. 
• Experience of project coordination and delivery in Waterfall and Agile environments.
• Experience of creating and maintaining RAIDO registers. 
• Experience of organising risk workshops and assisting in identifying and capturing programme risks
• and issues.
• Experience of coordinating risk mitigation actions.
• Experience of coordinating cross portfolio interdependencies.
• A good understanding of the use and application of governance frameworks.
• A good understanding of business cases, programme outcomes and benefits.
• Experience of administering Programme Change Control processes and managing programme baselines.
• A good understanding of programme planning, forecasting and schedule management.
• A good understanding of project financial management, tracking and forecasting.
• Experience of using a recognised PPM tool such as ServiceNow.
• Experience of providing support and advice on PMO processes and methods.
• Demonstrable experience of providing guidance and upholding programme management standards.
• Experience of providing first class secretariat services.

Qualifications:

• • One or more or working towards a recognised project management qualification such as, APM, Managing Successful Programmes (MSP) or a PMO qualification, ideally P3O.

Skills and Capabilities 

• Ability to develop and maintain lasting relationships with stakeholders.
• Strong customer focus and a can-do attitude. 
• Strong organisational and time management skills with good interpersonal skills.
• Self-motivated and able to work proactively, independently or as part of a team.
• Strong attention to detail.
• Proficient in RAIDO management and the creation and maintenance of RAIDO registers.
• Producing action plans for risk mitigation and issue management.
• Able to produce accurate and consistent management information from different sources including project plans, finance systems, risk registers, resource logs and producing reports for governance forums.
• Good understanding of change control and baseline management.
• Solid understanding of programme governance and decision processes.
• Strong ability to maintain the configuration of programme artefacts and maintain a project library. 
• Good understanding of PMO processes and providing guidance.
• A good working knowledge of using PPM tools such as ServiceNow and Microsoft Project.
• Proficient in the use of the Microsoft Office suite of applications including MS Word, MS Excel, MS PowerPoint, MS Teams and MS Outlook.