Receptionist

Receptionist (Probation Service Band 2)
Location: National Probation Service Unity House, 14-16 New Street, West Bromwich Ringway, West Bromwich, West Midlands, B70 7PQ,

* Pay rate: £12.71
* Working pattern: Monday to Friday, 37 hours
* Assignment length: 4 months from start, with possible extension
* Start timing: Once vetting has returned (possibly around 8 weeks for processing)
* Clearance level: NPS Enhanced Vetting (cost covered by the hiring process)
* Training: On the job

If you're organised, calm under pressure, and confident working with sensitive information, this is a great opportunity to become the reassuring face of a busy probation service. You'll support day-to-day operations, help people feel welcomed, and keep records and communications running smoothly.

What you'll be doing:
* Maintain and update databases and case files with accuracy
* Handle communications via phone, email, and in-person enquiries
* Provide reception cover and support meetings and visitors
* Liaise with internal teams and external agencies to keep processes moving
* Support enforcement and safeguarding processes
* Uphold confidentiality, equality, and health & safety standards at all times

What you'll bring:
* Comfortable handling sensitive and confidential information
* A confident, professional demeanour-steady and approachable with people
* Strong organisational skills with the ability to multitask effectively
* Strong written and verbal communication skills
* Proficiency in Microsoft Office
* Ability to work 37 hours per week, 9-5 fully onsite, with a late night once a month (usually a Wednesday, 12:00pm-7:00pm)

Ready to bring structure, professionalism and reassurance to a key front-of-house role? Apply now-once your vetting is in motion, we'll be in touch with next steps.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.