Executive Assistant - CTO and Engineering Leadership

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍 London (Hybrid) | 💰£60,000 - £64,000 (based on experience level) + Incentive Awards tied to your performance + Benefits  ✨

At Monzo, our Executive Assistants are much more than traditional administrative support - they are the glue holding everything together!

Due to internal moves, and a growing team, we have two roles available within the Technology area of Monzo.

• Role one: Supporting our CTO, Matej Pfajfar and VP of Product Engineering, Steve Martin.
• Role two: Supporting our VP of Platform Engineering, Tom Leitch and incoming General Manager of Fincrime. 

🔴 Both roles will work closely with Engineering and the Technology areas of Monzo, and you will partner with a team of EAs already in Tech, and across Monzo. For these two roles we are only considering candidates working, or who have worked, within Engineering or wider Technology teams and Leaders and who are looking for their next career move. 

We see our EAs as strategic business partners to senior leaders, helping them and their teams operate at their best. You'll be deeply embedded within leadership teams, driving organisational effectiveness, improving communication and helping leaders navigate the complexity that comes with scaling one of the UK's most ambitious Fintechs.

This is a role for someone who thrives in fast paced environments, enjoys solving problems, loves bringing order to ambiguity and is excited by the opportunity to have a genuine impact on how teams and leaders operate.

‼️ Please note - This is not an entry level role. We are only able to consider candidates with previous Executive Assistant experience supporting senior leaders in Technology and Engineering teams. Our EAs operate as strategic business partners in a fast paced, high growth environment, so we're looking for someone who can hit the ground running from day one.

🔑 You'll play a key role by...

Acting as a strategic partner to your leader:
You'll develop a deep understanding of your leaders' priorities, challenges and goals, helping them stay focused on the work that matters most. You'll anticipate needs, identify opportunities to improve effectiveness, challenge where appropriate and act as a trusted extension of the leaders you support.

Driving organisational effectiveness:
You'll drive leadership team effectiveness by creating structure, improving communication flows, driving accountability and ensuring important initiatives continue to move forward. You'll be comfortable navigating ambiguity and helping others do the same.

Managing time, priorities and focus:
You'll own complex calendars and competing priorities, ensuring your leaders spend their time where they can have the greatest impact. You'll proactively challenge, prioritise, make informed trade offs and make recommendations based on a strong understanding of business context.

Building strong relationships across Monzo:

You'll build trusted relationships across the business and become a key point of connection between teams and stakeholders. You'll influence without formal authority to create alignment, remove blockers and ensure information flows effectively.

Leading projects and initiatives:

From leadership off-sites and engagement initiatives to process improvements and cross functional projects, you'll lead initiatives from concept through to delivery, ensuring momentum is maintained despite competing priorities and creating positive outcomes for Monzo and our customers.

Enabling decision making:

You'll help leaders prepare for important meetings, decisions and conversations by ensuring they have the right information, context and insights at the right time.

Operating with judgement and discretion. You'll regularly handle sensitive information and support leaders working in a highly regulated environment. You'll exercise sound judgement, maintain confidentiality and proactively identify potential risks or issues before they arise.

Contributing beyond your immediate role:

You'll be part of a collaborative Executive Assistant team that is constantly looking for ways to improve how we work. Whether that's sharing best practices, mentoring others, exploring new technology or helping evolve the EA function, you'll have opportunities to make an impact beyond your immediate support responsibilities.

🤩 We'd love to hear from you if…

• 🔴 You have experience working as an Executive Assistant for Engineering, or Technology Leaders in a fast paced environment, and can operate as a strategic partner from day one.
  You have significant experience supporting senior leaders in a fast paced environment.
• You thrive in ambiguity and are comfortable making decisions, solving problems and navigating competing priorities.
• You operate as a trusted partner to leaders, not just an administrator.
• You have excellent judgement, strong communication skills and exceptional attention to detail.
• You build strong relationships and influence effectively across all levels of an organisation.
• You're experienced using Slack, (G Suite), AI and other modern workplace tools, and are comfortable leveraging technology to work efficiently.
• Experience in scale up or similarly fast moving environments is highly desirable.
• You can commit to 2 - 3 days a week in our London office (Shoreditch)

✨ What success looks like in this role:

• Leaders are able to focus on the highest impact work.
• Leadership teams are aligned, engaged and operating effectively.
• Risks, conflicts and challenges are identified early and addressed proactively.
• Teams have clear communication, accountability and momentum.
• Important initiatives continue to move forward despite competing priorities.
• Your leaders see you as a trusted partner who helps them and their teams perform at their best

ℹ️ The application journey has 4 key steps

• Short Video