Microsoft Systems Engineer

Microsoft 365 Support Engineer

Bourne End, Hybrid 2 days a week

Salary up to £42,000

We’re looking for an experienced Microsoft 365 Support Engineer to join our client's technology team, taking ownership of complex support issues across their Microsoft workplace environment.

This is a hands-on 3rd line support role with a strong Microsoft focus. You’ll troubleshoot and resolve escalated technical issues across Microsoft 365, Windows, Entra ID and endpoint technologies, while helping maintain a secure and reliable environment for users across the business. You'll be joining an established team where you'll act as a technical escalation point, get involved in improvements and projects, and have plenty of opportunity to deepen your Microsoft expertise.

A driving licence is required, as there may be occasional travel to local regional offices.

What You’ll Do

• Provide 3rd line technical support across the Microsoft workplace environment
• Troubleshoot complex issues across Microsoft 365, Windows and associated technologies
• Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint Online and OneDrive
• Manage users, groups, permissions, licensing and access through Entra ID / Azure AD
• Support endpoint management and device configuration through Microsoft Intune
• Troubleshoot identity, authentication, access and Microsoft 365 connectivity issues
• Act as an escalation point for issues that cannot be resolved at 1st or 2nd line
• Monitor Microsoft 365 service health and investigate incidents
• Support security, compliance and access controls across the Microsoft environment
• Carry out configuration changes, upgrades and general platform maintenance
• Work with internal teams and third-party suppliers to resolve more complex technical issues
• Contribute to Microsoft 365 improvements, migrations and technology projects
• Maintain clear technical documentation and share knowledge with the wider support team

Essential experience:

• Strong experience providing 2nd/3rd line IT support
• Hands-on administration and support of Microsoft 365
• Good knowledge of Exchange Online, Teams, SharePoint Online and OneDrive
• Experience supporting Entra ID / Azure Active Directory
• Good Windows desktop and troubleshooting experience
• Experience with user administration, permissions, authentication and access issues
• Strong troubleshooting skills and the ability to take technical issues through to resolution
• Confident communicating with users and other technical teams

This would suit an experienced 2nd/3rd Line Support Engineer, Microsoft 365 Engineer, Infrastructure Support Engineer or Modern Workplace Engineer looking for a role with genuine ownership of a Microsoft environment.

Apply now if you're looking for a hands-on Microsoft role where you can solve complex problems, improve the environment and develop your M365 expertise.