Office Administrator

Rent Support Administrator – Housing Association
 
We’re looking for a Rent Support Administrator to join a Housing Association rents team in Teddington TW11.
 
You’ll be the first point of contact for rent queries, helping customers resolve payment issues, manage accounts and access financial support where needed.
 
The role is part time, 24 hours per week, Monday to Wednesday, 9am–5.15pm.
Hybrid working is available once fully trained and approved by the manager.
Pay is £15.44 per hour plus £1.86 holiday pay, with an ASAP start.
 
A standard DBS check is required.
 
You’ll manage customer mailboxes and calls, take payments, support direct debits, investigate Housing Benefit and Universal Credit issues, maintain accurate rent records and work with customers to prevent arrears escalating.
 
We’re looking for someone with strong administration and customer service experience, good IT skills, confidence with Excel and Word, and the ability to communicate clearly, solve problems and build positive customer relationships.
 
Apply now to join a supportive team and help customers manage their rent accounts with confidence.