Visitor Experience Assistant (109403-0826)
DIVERSEJOBSMATTER LIMITED · Coventry, West Midlands
Visitor Experience Assistant (109403-0826) at DIVERSEJOBSMATTER LIMITED, based in Coventry, West Midlands. This is a permanent role.
- Salary
- Competitive
- Location
- Coventry, West Midlands
- Contract
- Permanent
- Posted
- 18 hours ago
- Closes
- 19 Sep 2026
Reference https://diversejobsmatter.co.uk/job/26011021/visitor-experience-assistant-109403
About the role
Coventry, West Midlands, United Kingdom
University of Warwick
Visitor Experience Assistant (109403-0826)
This is a re-advertisement. Previous candidates for this role need not apply.
Location
University of Warwick Campus, Coventry
Department
Warwick Arts Centre
Position Type
Permanent
Hours
18.25 hours per week - term time only
Salary
£25,528 per annum pro rata
About the Role
Informal Queries
As a Visitor Experience Assistant, you will be responsible for working across all visitor services areas, whilst ensuring a safe environment is maintained. You will work collaboratively with the team to ensure the safe and smooth running of all events, responding promptly and appropriately in the event of an unplanned situation. You will be knowledgeable and approachable in order to assist visitors with queries or signposting around the building. From checking tickets to invigilating artwork, to selling snacks, drinks, ice cream and merchandise; you will undertake a variety of tasks, interacting with a range of audiences. This is a great opportunity to immerse yourself within the arts, working across our 4 performance spaces, 3 cinemas, Mead Gallery and foyer.
Please note: Term time only (30 weeks per year, approx. 18.25 hours per week). Hours will be annualised across term time, and there is no fixed working pattern. This role requires frequent evening, weekend, and bank holiday working. Shifts are allocated and planned around our live programme and building activities.
About You
The successful candidate will be enthusiastic, knowledgable, friendly and passionate. They possess excellent communication skills, and are able to engage with visitors in a friendly, confident, and efficient manner. A reliable, professional approach with a positive 'can do' attitude is essential. They will also be able to prioritise tasks under pressure, have a strong attention to detail, and the ability to problem solve proactively. It's our job to bring art into more people's lives and our Visitor Experience Assistants are integral to helping us reach, and connect with, more people in new ways.
For details on the experience and skills required, please refer to the job description attached as a PDF below.
About the Department
Warwick Arts Centre is the largest purpose-built arts centre outside London. Opened in 1974 and situated at the heart of the University of Warwick, in Coventry, we're home to a variety of spaces including a concert hall, theatre, two studios, three cinemas and an art gallery. Almost one million people visit us every year, with many more engaging in our activities across communities and other spaces. We're passionate about the arts, and how it has the power to move, connect, inspire and present new possibilities; we're here to amplify under-represented voices, nurture the next generation of creatives, and serve as a vibrant and welcoming social hub for all.
Warwick Arts Centre is committed to building a diverse and inclusive workforce. We particularly welcome applications from people who are currently underrepresented in the arts sector, including people of Global Majority heritage, those from lower socio-economic backgrounds, and disabled people. We recognise that a greater diversity of backgrounds, experiences and perspectives enriches the arts and strengthens our organisation.
Purpose - We're here to share our love for the arts
Belief - We believe the arts are a place we can all meet - a place to share our experiences, a place to find common ground and understanding, a place to connect and have the courage to transform and explore new possibilities together.
Promise - Experiences you'll feel and never forget - be it joy, excitement or sadness and whoever you are, wherever you're from
You can find out more about our vision and values at
About the University
We are a world-leading research-intensive university founded in 1965. We are ranked 74th in the world and 9th in the UK.* Additionally, 92% of our research is rated world-leading or internationally excellent.**
Find out more about us at .
* ,
How to Apply
Closing Deadline: Sunday 23rd August 2026 at 11:55pm (UK Time)*
Please apply through and submit an application by the closing deadline. You will be asked to include two attachments:
These should:
Please ensure your application clearly evidences the essential criteria, as the hiring panel may not be able to shortlist your application if these are not demonstrated.**
** You are welcome to include any career breaks, such as parental leave, caring responsibilities, or long-term sickness absence. For guidance on how to format a cover letter, see .
What we Offer
We provide a comprehensive range of benefits, including:
We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements.
Where possible, we offer hybrid working arrangements that combine office-based and remote working. Opportunities for hybrid working will depend on the requirements of the role, business needs of the department and can be discussed during the recruitment process.
We are proud to be a .
Our Commitment to Inclusion
To find out more about our commitments to equality, diversity, and inclusion, please see:
Job Description
Right to Work in the UK
We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.
This is a re-advertisement. Previous candidates for this role need not apply.
Location
University of Warwick Campus, Coventry
Department
Warwick Arts Centre
Position Type
Permanent
Hours
18.25 hours per week - term time only
Salary
£25,528 per annum pro rata
About the Role
Informal Queries
- For informal queries about the role, please contact Olivia Brook (Internal Recruitment Manager) at [email removed]
As a Visitor Experience Assistant, you will be responsible for working across all visitor services areas, whilst ensuring a safe environment is maintained. You will work collaboratively with the team to ensure the safe and smooth running of all events, responding promptly and appropriately in the event of an unplanned situation. You will be knowledgeable and approachable in order to assist visitors with queries or signposting around the building. From checking tickets to invigilating artwork, to selling snacks, drinks, ice cream and merchandise; you will undertake a variety of tasks, interacting with a range of audiences. This is a great opportunity to immerse yourself within the arts, working across our 4 performance spaces, 3 cinemas, Mead Gallery and foyer.
Please note: Term time only (30 weeks per year, approx. 18.25 hours per week). Hours will be annualised across term time, and there is no fixed working pattern. This role requires frequent evening, weekend, and bank holiday working. Shifts are allocated and planned around our live programme and building activities.
About You
The successful candidate will be enthusiastic, knowledgable, friendly and passionate. They possess excellent communication skills, and are able to engage with visitors in a friendly, confident, and efficient manner. A reliable, professional approach with a positive 'can do' attitude is essential. They will also be able to prioritise tasks under pressure, have a strong attention to detail, and the ability to problem solve proactively. It's our job to bring art into more people's lives and our Visitor Experience Assistants are integral to helping us reach, and connect with, more people in new ways.
For details on the experience and skills required, please refer to the job description attached as a PDF below.
About the Department
Warwick Arts Centre is the largest purpose-built arts centre outside London. Opened in 1974 and situated at the heart of the University of Warwick, in Coventry, we're home to a variety of spaces including a concert hall, theatre, two studios, three cinemas and an art gallery. Almost one million people visit us every year, with many more engaging in our activities across communities and other spaces. We're passionate about the arts, and how it has the power to move, connect, inspire and present new possibilities; we're here to amplify under-represented voices, nurture the next generation of creatives, and serve as a vibrant and welcoming social hub for all.
Warwick Arts Centre is committed to building a diverse and inclusive workforce. We particularly welcome applications from people who are currently underrepresented in the arts sector, including people of Global Majority heritage, those from lower socio-economic backgrounds, and disabled people. We recognise that a greater diversity of backgrounds, experiences and perspectives enriches the arts and strengthens our organisation.
Purpose - We're here to share our love for the arts
Belief - We believe the arts are a place we can all meet - a place to share our experiences, a place to find common ground and understanding, a place to connect and have the courage to transform and explore new possibilities together.
Promise - Experiences you'll feel and never forget - be it joy, excitement or sadness and whoever you are, wherever you're from
You can find out more about our vision and values at
About the University
We are a world-leading research-intensive university founded in 1965. We are ranked 74th in the world and 9th in the UK.* Additionally, 92% of our research is rated world-leading or internationally excellent.**
Find out more about us at .
* ,
How to Apply
Closing Deadline: Sunday 23rd August 2026 at 11:55pm (UK Time)*
Please apply through and submit an application by the closing deadline. You will be asked to include two attachments:
- CV
- Cover Letter
These should:
- Outline employment and education history (including your most recent employment).
- Demonstrate how you meet the essential and desirable criteria in the Job Description using clear examples.
Please ensure your application clearly evidences the essential criteria, as the hiring panel may not be able to shortlist your application if these are not demonstrated.**
- Interview Date: 8th September 2026
- Start Date: To be confirmed
** You are welcome to include any career breaks, such as parental leave, caring responsibilities, or long-term sickness absence. For guidance on how to format a cover letter, see .
What we Offer
We provide a comprehensive range of benefits, including:
- An attractive pension scheme.
- 26 days holiday plus University Christmas closure.
- Generous parental/adoption leave policy.
- Onsite childcare facilities.
- Excellent learning and development opportunities.
We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements.
Where possible, we offer hybrid working arrangements that combine office-based and remote working. Opportunities for hybrid working will depend on the requirements of the role, business needs of the department and can be discussed during the recruitment process.
We are proud to be a .
Our Commitment to Inclusion
To find out more about our commitments to equality, diversity, and inclusion, please see:
Job Description
Right to Work in the UK
We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.
Reference: https://diversejobsmatter.co.uk/job/26011021/visitor-experience-assistant-109403 · Posted 18 hours ago · Closes 19 Sep 2026 · Listed via DIVERSEJOBSMATTER LIMITED
Know someone who'd be great for this?
Get a shareable card
Apply for this job
This role is listed via DIVERSEJOBSMATTER LIMITED. Applications are handled on the employer's site.
Apply on employer siteOpens the employer's website in a new tab.
Safe applying: a genuine employer will never ask you to pay for a DBS check, training or equipment, or move you onto WhatsApp before you are hired. If this listing does, report it and do not pay anything.