Case Manager

Case Manager
Location: Bury St Edmunds RAF Honington IP31 1EE (Hybrid - , 60% office attendance)

* Grade: EO
* Pay rate: 15.98 per hour
* Clearance level: Basic DBS and BPSS (costs covered by the hiring process)
* Working pattern: Mon-Thu 8:30-16:30, Fri 8:30-16:00;
* hybrid at 60% office attendance (training will be fully office-based for ~2 weeks)
* Assignment length: until 31/03/27, with the possibility of extension

If you're someone who likes structure, detail, and making a real difference for families during challenging moments, Our Client is hiring two EO Case Managers to support the Loss of Entitlement (LOE) process for Service Family Accommodation (SFA). This is a mission-led role with clear responsibilities, supportive training, and a hybrid working pattern once you're up to speed.

What you'll be doing:
* Check and quality-assure LOE case data for accuracy, ensuring correct paperwork, notice periods, and charges
* Progress cases on time, supporting timely movement through the required stages
* Maintain and update case records, including entering and updating information across the team to support the move into a case management system
* Review Notice to Vacate (NTV) cases for progression to legal action or approve stays of legal action
* Analyse Proportionality Exercise forms and ensure required supporting documentation is included where a stay is requested
* Monitor payments and investigate cases where arrears exceed 3 months
* Directly manage ARP and PRS tenancy cases where possession needs to be regained under a Crown Tenancy agreement
* Issue Notices to Quit accurately, instruct solicitors to progress where required, and keep families informed at each step
* Confirm receipt of Stage 1 complaints, support responses within timescales, and recommend remedial action when needed (with senior approval)
* Provide key case information promptly for urgent Parliamentary enquiries
* Keep case notes clear and complete to support any disputed cases

What you'll bring:
* Experience managing casework or investigations
* A solid track record of delivering policy and process effectively
* An analytical, focused approach-comfortable working with data and checking detail
* Confident IT skills with the Microsoft suite
* Strong customer service skills, including experience handling complaints
* A careful, empathetic mindset that balances the needs of individuals with the needs of the business

If you're ready to bring order, clarity and calm professionalism to a high-impact caseload, we'd love to hear from you. Apply now and tell us why you're the right fit for the LOE Case Manager role.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.