IT Service Desk - 1st Line

IT Service Desk Support (1st Line)

We are looking for a hands-on, service-oriented IT Support professional to join the JTI Group. This is a new role responsible for providing 1st line helpdesk support maintaining workplace infrastructure, managing hardware assets, and ensuring seamless IT operations for our business users.

This role will suit a caniddate who has 1-5 years experince in simiar onsite role.

This role is a classic on-site IT operations / end-user support position with ownership of day-to-day support, workplace infrastructure, asset handling and participation in local projects.

Key Responsibilities

• Incident Management: Process and resolve IT service requests and incidents using ServiceNow.
• Office Support: Perform daily walkthroughs of office and meeting room areas, proactively troubleshooting equipment and functionality.
• Technical Support: Act as the local IT contact for hardware/software troubleshooting, network issues, and mobile device management.
• Asset Management: Handle lifecycle replacements for laptops, desktops, tablets, and mobile phones, including inventory management for joiners and leavers.
• Project Participation: Assist in local and global IT projects and deliver simple training sessions for users.

What You Bring

• Experience: Ideally 3+ years of relevant IT operations or end-user support experience.
• Technical Skills: Strong proficiency with Windows OS, Microsoft 365 (Outlook, Word, Excel, Forms), and collaboration tools (Teams, SharePoint Online, OneDrive).
• Hardware Knowledge: Experience with AV/video conferencing equipment, telecommunications, and device provisioning (workstations, iOS/Android).
• Professional Approach: An approachable attitude with excellent communication skills, a strong service orientation, and an analytical, troubleshooting mindset.
• Qualifications: ITIL and/or Microsoft certifications are a significant plus.

Why Join Us?

This is a long-term, stable contract position within a dynamic environment with good commuication skills being key. the role is based in SW london and ideally you eill be able to start ASAP/

If you are a reliable, hands-on IT professional ready to start immediately, please get in touch to discuss this opportunity further.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

skills

active directory,av,helpdesk,infrastructure,ios,itil

qualifications

itil

education

university