Administration Officer - Civil Service and Royal Mail Pensions

Job summary

Future Civil Service, Government Skills, Pensions and Operations

This is the strategic and functional centre for the Government People Function and human resources (HR) in the Civil Service.

We enable and improve the delivery of recruitment, training, workplace policy, HR strategy and management excellence to over half a million civil servants.

From recruitment to retirement, the Business Unit is at the forefront of working with ministers and departments to ensure the Civil Service is equipped to deliver for UK citizens. Some of our work includes:

• Leading on cross-government HR strategy, organisation design and workforce planning.
• Procuring and delivering training and development schemes for the Civil Service.
• Delivering recruitment services, guidance and expertise to departments.
• Coordinating and advising departments on pay, pensions and employee policy.
• Setting standards and guidance for line managers and senior civil servants.
• Coordinating the implementation of the Shared Services Strategy for Government.
• Enhancing employee experience to promote an engaged workforce and culture of performance excellence.

Civil Service People Plan 2024-27

A shared aim of all civil servants working in the Government People Function is to support the delivery of the Civil Service People Plan 2024-2027.

The People Plan outlines five People Priorities for the Civil Service, alongside 45 commitments to address our most pressing and immediate people challenges. Departmental plans and strategies also align with and contribute towards the People Plan.

Job description

• We are looking for an enthusiastic and capable individual, with competent IT skills who can undertake administration tasks effectively.
• The role will support the administration duties of both the Civil Service & Royal Mail Pensions casework team.
• The majority of the tasks for this role are carried out using shared mailboxes and a case management system.
• Provide a high quality administration service to the team including managing the incoming and outgoing casework.
• Prepare, collate and maintain records on the case management system, respecting the confidential nature of the data and information involved, reflecting General Data Protection Regulations and Cabinet Office's data handling protocols and guidance.
• Making contact with and maintaining relationships with stakeholders. Proof reading and sensibility checking of correspondence, logging and sending back to stakeholders.

Person specification

Essential Skills Required

• Confident IT skills, including experience of spreadsheets (this will be tested at interview)
• Confident personality able to liaise with stakeholders at all levels
• Accurate keyboard skills with an eye for detail
• Good at using initiative and working unsupervised

Desirable skills

• Knowledge of pensions would help but not essential

Additional information:

Cabinet Office policy is that a minimum 60% of your working time should be spent at your principal workplace. For some roles, due to their nature and the business need, this may be up to 100%. Requirements to attend other locations for official business will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Making Effective Decisions
• Working Together

Benefits

Alongside your salary of £28,365, Cabinet Office contributes £8,217 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Application process

As part of the application process, you will be asked to complete a CV and Personal Statement. Further details about what this will entail are listed on the application form.

Your Personal Statement (no more than 500 words) should explain how you consider your personal skills, qualities, and experience providing evidence of your suitability for this role. Please make particular reference to the key responsibilities, attributes, and essential experience outlined in the Person Specification.

Should a large number of applications be received, an initial sift may be undertaken using your Personal Statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

Selection process

Interview process will consist of an online/virtual panel who will ask behaviour and strength based questions. The behaviours will be Communicating & Influencing, Delivering at Pace, Making Effective Decisions and Working together.

There will also be a separate, bespoke test – this will consist of an information pack relating to a complaint which you will be asked to log on a system/spreadsheet. The test will be scheduled separately to the panel interview and further details will be provided to candidates who progress to the interview stage.

Expected timeline (subject to change)
Expected sift date – week commencing 7th September
Expected interview date/s – week commencing 17th September
Interview location - Virtual

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government sche