Welsh Government Apprenticeship

Job summary

Make a Difference with Us – Join the Welsh Government as an Apprentice

What if your job… was more than just a job? Take your first step on an exciting journey with us. Whether you’re passionate about helping people, love learning new skills or want to make a real difference, we’ll help you find where you belong. By joining us, you’ll be joining one of the most varied organisations in Wales, with the opportunity to develop new skills, discover what interests you and earn whilst you learn.

Why Join Us?

• Make a Difference: Your work will contribute to delivering the Welsh Government's priorities and improving outcomes for people across Wales.
• Earn While You Learn: Gain valuable workplace experience while working towards a nationally recognised qualification.
• Experience Different Teams: Complete two placements across different business areas, helping you discover your strengths and interests.
• Develop Your Skills: Receive structured learning, training and support throughout the programme.
• Smart Working: Enjoy a flexible blend of home and office-based working that fits around business needs.
• Office Locations Across Wales: Opportunities are available across Wales, including Newtown, Llandrindod Wells, Wrexham, Caernarfon, Aberystwyth, Llandudno Junction, Carmarthen, Cardiff, Swansea and Merthyr Tydfil.
• Excellent Benefits: Receive 31 days annual leave (plus public and privilege holidays), membership of the Civil Service Pension Scheme and access to a range of employee benefits.
• Supportive Environment: Benefit from mentoring, wellbeing support, staff networks and development opportunities designed to help you succeed.

We Support You

• Inclusive Environment: We strive for a culture where everyone can be themselves at work, supported by our 6 staff networks and 9 staff groups.
• Reasonable Adjustments: We provide recruitment and workplace adjustments for candidates with impairments, health conditions, neurodivergence, or those who use British Sign Language. If you would like to discuss reasonable adjustments with us, please contact [email removed].

Job description

As an Apprentice, you'll gain valuable hands-on experience while supporting the work of your team. The activities you undertake will depend on the apprenticeship role you are matched to, but here are some examples of the types of tasks you may be involved in:

Your Responsibilities

• Customer Communication: You’ll engage with various customers, organisations and suppliers, handling queries face-to-face, by email and over the phone.
• Meeting Support: You’ll provide essential support at internal and external meetings, including setting up agendas, scheduling appointments and taking notes.
• Drafting Documents: You’ll write documents and letters that are clear and professional.
• Event Planning: You’ll arrange and coordinate events and ensure things run smoothly.
• Data Management: You’ll handle spreadsheets and databases with precision and accuracy.
• Financial Processing: You’ll process financial payments, ensuring timely and accurate payments.
• Collaborating with Others: You’ll work closely with other teams within your business area as needed to support operations.

What We’re Looking For

• Team Player: You collaborate well with colleagues, working with others towards common goals.
• Deadline Driven: You can meet deadlines with little supervision, demonstrating your reliability and efficiency.
• Flexible: You are willing to take on various tasks as new challenges arise.
• Confident Communicator: You can communicate effectively, both verbally and in writing.
• IT Proficient: You are comfortable using IT tools and have strong digital skills.
• Numeracy & Literacy: You possess a good level of numeracy and literacy skills.

Person specification

We are recruiting 30 Apprentices to join the Welsh Government on an 18-month apprenticeship programme. This is an exciting opportunity to gain valuable workplace experience, develop professional skills and achieve a recognised Level 3 qualification in either Business Administration or Customer Service.

As a Team Support Officer Apprentice, you'll play an important role in supporting teams across Welsh Government, helping them deliver services and achieve the best outcomes for the people of Wales. Throughout the programme, you'll combine practical workplace experience with structured learning and development, building the skills and confidence needed for a successful career.

As part of the apprenticeship, you'll undertake two placements of approximately nine months each in different Welsh Government teams, giving you the opportunity to gain a broad range of experience, develop new skills and build professional networks across the organisation.

You don't need previous office experience or qualifications to apply. We're looking for people with enthusiasm, potential and a willingness to learn. Whether your experience comes from education, volunteering, part-time work, caring responsibilities, sport, community activities or everyday life, we want to hear from you.

Our aim is to support apprentices into long-term careers within the Welsh Government.

Am I eligible

You will meet the following criteria:

• You will be at least 16 years of age by 1st September 2026. There is no upper age limit.
• You will not be in full-time education when you start in March 2026.
• You do not need to hold any formalised qualifications to be eligible to apply for our Apprenticeship campaign.
• If you already hold a qualification at Level 3 or above in Business Administration or Customer Services, or a similar subject, you may not be eligible for this apprenticeship scheme
• You will meet the Civil Service Nationality requirements (https://www.gov.uk/government/publications/nationality-rules)and comply with UK immigration legislation (https://www.gov.uk/government/organisations/uk-visas-and-immigration)

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing

Benefits

Alongside your salary of £27,302, Welsh Government contributes £7,909 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiar