Child Maintenance Service - Service Centre Support Team Member

Job summary

As the UK government’s largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies.

The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring – and when necessary, enforcing – their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives.

While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers.

We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you're looking to make a difference, this could be the career for you.

This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.

Take a look at the DWP you tube channel to find out morehttps://youtu.be/DwG6S1XQy2Y

Job description

The Child Maintenance Service (CMS) employs around 5,000 colleagues based across 7 UK Service Centre sites, alongside colleagues from other DWP directorates. The Service Centre Support Team works collaboratively with teams across CMS and with external partners to provide vital site-wide support services for all colleagues and directorates at the Service Centre. As a key member of that team, you will help ensure the workplace is safe, healthy, efficient, and well maintained, so that all colleagues on site can focus on delivering a great service to customers. This is a fantastic opportunity to be part of a small team, supporting the Senior Service Centre Support Team Lead and other senior leaders on-site, to help our Service Centres run smoothly.

In this role, you will:

Make sure the site follows health and safety law, keep risk assessments up to update, and support emergency and evacuation procedures. You will approach safety with diligence, attention to detail, and a proactive attitude, helping to protect the wellbeing of everyone on site.

Create and maintain business continuity and incident management plans, covering all site occupants, test these plans regularly, and support the management of incidents when they happen. You will foster a collaborative environment, encourage open communication, and remain calm and solution-focused during disruption.

Plan and deliver site projects, involving all stakeholders, and tracking progress to deliver a high-quality professional service on time. You will show adaptability, resilience and a commitment to delivering results through teamwork.

Manage day-to-day site operations, working with external partners and suppliers, to keep the site secure, resolve problems, and coordinate building projects. You will uphold high standards of professionalism, treat all partners with respect, and take the initiative to resolve issues promptly.

Manage site space for all teams, working with Estates and other groups to make sure everyone has what they need to do their job and plan and oversee office moves as needed. You will practise empathy and inclusivity, ensuring the needs of all occupants are considered and addressed, and use strong interpersonal skills, active listening, and a constructive approach to resolving conflict.

Support CMS priorities by helping with recruitment, sharing local communications, and making sure staff complete mandatory training. You will be supportive, approachable, and motivated to help others develop and succeed.

Build strong relationships with colleagues and stakeholders, working closely with internal and external partners, contractors, and suppliers, to promote trust, collaboration, and a positive workplace culture through clear communication and mutual respect.

Important: During your initial period of training and upskilling you may be required to work continuously from your permanent office location.

Person specification

Essential Criteria

Your personal statement will be assessed against the following essential criteria. Please provide specific, evidence-based examples that clearly demonstrate how you meet each one.

You should be able to demonstrate:

• Taking personal responsibility for safety within the workplace and acting immediately when health and safety concerns arise (lead criterion).
• How you set clear standards, stay organised, and follow through on commitments and priorities to deliver a high quality and professional service.
• An ability to plan effectively, stay flexible, pay close attention to detail, and manage risks carefully in a busy and fast-changing environment.
• Strong skills in building effective working relationships with a diverse range of colleagues, stakeholders, and suppliers, with a proven ability to influence decisions, bring people on board, and secure commitment to working collaboratively towards shared goals.
• An ability to work independently, take the initiative - and find creative solutions when facing challenges to solve problems quickly, while remaining comfortable with change and ambiguity.
• An ability to communicate clearly and effectively in writing and in person, providing practical advice, guidance, and support, in language that everyone can understand.
• A good working knowledge of Microsoft applications including Excel, Teams, Word, PowerPoint and Outlook.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Working Together
• Delivering at Pace
• Changing and Improving

Benefits

Alongside your salary of £32,137, Department for Work and Pensions contributes £9,310 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

New entrants are expected to join on the minimum of the pay band.

Working for DWP will include benefits such as learning and development tailored to your role, an environment with flexible working options, a culture encouraging inclusion and diversity.

Annual Leave

23 days annual leave rising with service to 30 days, plus public holidays.

Flexi Time

Access to flexible working hours scheme will be available.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Working Hours

The Department’s contracted working hours are:

• Monday to Friday: 07:45 to 20:00
• Saturday: 08:45 to 17:00

Employees are