Senior Performance Data Analyst

Job summary

The Senior Performance Data Analyst is a member of the Performance and Business Information Team whose purpose is improving the Housing Ombudsman’s data capabilities through the implementation of innovative customer-centric reporting and forecasting solutions building a data-driven culture.

The role is responsible for leveraging data from core systems using data transformation techniques to identify, develop and inform. The post holder will deliver robust, high quality actionable customer insights through automation and data re-use, enabling a single version of the truth. The role will identify performance trends, support operational decision-making and drive continuous service improvement maximising the value of organisational data assets.

Job description

Responsibilities and Outcomes:

• Partner with a designated directorate developing a deep understanding of strategic objectives, operational priorities and key initiatives to provide proactive analysis, performance reporting and evidence-based insights that support delivery and decision-making.
• Gather and analyse business requirements, translating priorities into intuitive reports, dashboards, and analytical products that deliver meaningful insights and support business needs.
• Work closely with senior leaders, managers, and stakeholders to develop, embed, and continuously improve the organisation's performance measurement framework, key performance indicators, and reporting standards.
• Act as a subject matter expert for performance reporting and analytics, enabling teams to self-serve information through guidance, coaching, and problem-solving support.
• Conduct ad hoc analysis and investigations in response to emerging business issues, providing timely insight to support operational and strategic decision-making.
• Identify trends, risks, and opportunities through the analysis of operational and performance data, providing actionable recommendations to support service improvement and the successful delivery of business initiatives.
• Design, develop, maintain repeatable data pipelines and data collection processes, improving efficiency, consistency, accessibility, and the reuse of trusted data assets.
• Promote and maintain data quality and integrity through data profiling, validation, exception reporting, and the implementation of appropriate quality assurance controls.
• Prepare and provide accurate data and performance information for external publication, including responses to Freedom of Information (FOI) requests, statutory reporting requirements, and other external information requests.
• Apply performance analysis across multiple stages of the product and service lifecycle, integrating data from a range of systems and formats into clean, reliable datasets, and building this into reusable dataflows that strengthen reporting consistency across the team.

Person specification

The post holder should strive at all times to adhere to HOS values of Learning , Excellence, Openness and Fairness.

HOS is committed to equality of opportunity in all its practices, policies and procedures. It is our intention to promote a working environment that is free from harassment, bullying, victimisation or discrimination, where everyone is treated with dignity and respect. We expect all staff to behave respectfully with courtesy and consideration, whilst carrying out their duties.

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

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