Planning and Performance Partner - Strategy and Delivery

Job summary

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HMRC Chief Digital and Information Officer (CDIO) Group is responsible for HMRC’s IT estate, including building and running IT services, leading digital transformation projects, and delivering operational support to our colleagues and customers.

The live services we provide enable billions of pounds of tax to be collected, benefits to be paid to customers in need, and ensure the smooth movement of goods into and out of the UK. We are relied upon to deliver to a high standard to ensure the smooth running of the department for our colleagues and millions of HMRC customers.

This role sits within Finance, Portfolio, Performance and Organisational Transformation (FPPOT) and covers the full remit of CDIO teams.

You will play a key role in connecting strategic priorities with delivery, helping CDIO to understand performance, progress and emerging risks.
Working closely with senior leaders and teams across HMRC, you will support business planning, performance reporting, annual reporting and executive decision making.

The role combines analysis, planning and stakeholder engagement. You will help coordinate key organisational processes, respond to requests from Executive Committee (ExCom) and senior leaders and develop high quality products that provide insight and support effective decision making.

Job description

Support the coordination and delivery of the CDIO Business Plan, Annual Report, Commitments and organisational reporting processes.

Contribute to the development of performance and insight products, including quarterly reviews, annual reporting and leadership performance packs.

Analyse information from a range of sources to identify trends, risks, opportunities and emerging issues.

Respond to commissions from ExCom, Senior Leaders and the Director General's office, providing timely analysis, briefing and advice.

Work with business areas to understand delivery progress, challenges and dependencies, helping to build an accurate view of organisational performance.

Translate complex information into clear and accessible products tailored to different audiences.

Build effective relationships across CDIO and partner functions to improve planning, performance management and organisational insight.

Support continuous improvement of planning, reporting and performance management processes.

Person specification

An analytical thinker who can interpret complex information and identify key insights.

A strong communicator who can tailor messages for different audiences, including Senior Leaders.

A collaborative partner who builds effective relationships across organisational boundaries.

An organised and proactive individual who can manage competing priorities and tight deadlines.

Someone with strong organisational awareness who understands how delivery contributes to wider strategic outcomes.

Someone comfortable with exercising judgment when responding to emerging issues and requests.

Essential Criteria

Experience of supporting business planning, performance, strategy, delivery or organisational reporting activities.

Experience of analysing information from multiple sources and communicating findings clearly to senior audiences.

Strong written and verbal communication skills, with the ability to tailor messages to different audiences.

Experience of building effective stakeholder relationships and working collaboratively across organisational boundaries.

Ability to manage competing priorities and deliver high-quality outputs to challenging deadlines.

Ability to exercise judgement when responding to emerging issues, requests and commissions.

Desirable Criteria

Have strong organisational awareness and the ability to understand how individual activities contribute to wider strategic priorities and outcomes.

Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and influence.

Ensure that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests.

Be organised, diligent and able to work well to short deadlines.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Communicating and Influencing
• Making Effective Decisions
• Working Together

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC