Responsive Repairs (Complaints) Administrator

• Responsive_Repairs_Complaints_Administrator_Aug_26

Please apply online via the link provided.

Please note, we do not accept CV’s submitted without a fully completed online application form.

Responsive Repairs Complaints Administrator  

£27,798 - £30,727 depending on experience 

12 month contract (Full-time – 35 hours per week)   

South East London - Hybrid  

Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.  

As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in.  

Reporting to the Responsive Repairs Complaints Manager, you will provide a high-quality administrative service, deal with incoming complaints from our residents in relation to day-to-day repairs of their homes, draft responses to complaint letters, chase up on outstanding repairs and ensure that all records of correspondence are kept up to date. Our ideal candidate will have: 

• Experience of administrative/secretarial work in an office or similar environment (can include voluntary work) 

• Experience of using IT packages (inc Word/Excel/Sharepoint) at intermediate level 

• Experience of working on own initiative and under pressure 

• Excellent communication skills, verbal and written  

• Commitment to providing a high-quality service to our residents and staff. 

This role presents a brilliant opportunity to further your career with a dynamic Great Place to Work accredited company with IIP Gold that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.  

We will offer you training and supervision to support your continued professional development, and an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working (minimum expectation is 2 days per week office based), and 26 days annual leave rising one day per year to 31 days. 

Closing Date: Tuesday, 1st September 26 

Interviews will be held on Monday 14th September 26 

To download a recruitment pack and application form, please visit www.hexagon.org.uk/careers. 

We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution. 

Accessibility and Adjustments 

We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact [email removed]