Associate Product Manager for End User Services

Job summary

Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.

Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group.

We have around 1000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.

Find out more about DDTS:

Defra digital, data and technology blog

LinkedIn

Defra Jobs

We are Government Digital and Data Candidate Information Pack V3 - 1

Job description

Join our End User Services team and help improve the technology experience for colleagues across Defra. This role offers a unique opportunity to support Assistive Technology services while contributing to service improvements that make everyday technology easier to access, use and support.

You will work with users, suppliers and service teams to understand needs, solve problems and identify opportunities to improve services. You will help ensure colleagues can access the tools and support they need to work effectively, while helping shape improvements that benefit users across the organisation.

This is a varied role that combines service delivery, user experience, accessibility and product management. You will support improvement initiatives, explore opportunities for automation and simplification, and help turn user insight into practical changes that improve outcomes for colleagues.

It is an excellent opportunity for someone who enjoys working with people, solving problems and making services better. You'll gain valuable experience across digital services, accessibility, service improvement and product management while delivering work that has a visible impact on users.

Person specification

Responsibilities:

- Support the delivery and improvement of Assistive Technology services.
- Work with users and stakeholders to understand needs and improve outcomes.
- Identify opportunities to simplify processes and improve the user experience.
- Use insight and evidence to support service and product decisions.
- Deliver agreed improvements and contribute to team priorities.

Skills and experience:

- Experience supporting the delivery of a service, product or operational function.
- Ability to understand user needs and identify practical improvements.
- Experience using information or evidence to support decisions and outcomes.
- Strong organisational skills and the ability to manage competing priorities.
- Ability to build effective working relationships with a range of stakeholders.
- Strong communication skills and the ability to work collaboratively with others.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Delivering at Pace
• Working Together

Benefits

Alongside your salary of £34,765, Department for Environment, Food and Rural Affairs contributes £10,071 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• 25 days leave (rising to 30 days over 5 years) plus bank holidays.
• A Civil Service pension with an average employer contribution of 28.97%.
• A day off per year for the King's birthday.
• Access to a range of retail discounts (these include supermarket, tech, gym, holiday, phone and more).
• Flexible working options such as condensed hours, part-time and flexi time.
• 3 paid volunteering days per year.
• Funding for professional membership of a recognised professional body.
• Learning and development tailored to your role and budget for training or qualifications.
• A culture encouraging inclusion and diversity.
• Cycle to work scheme.
• Health cash plan to help you manage health costs for a reduced monthly fee.
• Access to the Employee Assistance Programme open 24 hours, 7 days a week, that provides support to you during any times of stress or difficulty.
• Free access to Headspace for wellbeing.
• Season ticket loan for public transport.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

The Civil Service marks each element of the selection process on a merit basis. You can visit the gov.uk website for further information on the Civil Service rating scale.

Ensure you have tailored your CV and Personal Statement to the 'skills and experience' section of the job advert by providing examples on how you are suitable for the role using the STAR method.

Please ensure you demonstrate clearly, within your personal statement, how you meet these requirements, as the information you provide will form a key part when the panel is scoring your application.

For further information on STAR, you can check out our Hints and Tips document.

Application process

As part of the application process, you will be assessed on your e