Purchase to Pay Team Member (Purchasing)

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

We are seeking a detail-oriented and proactive Purchasing Team Member to join our dynamic finance team based in Unity Business Services, DFT Operations Centre in Swansea.

This role is responsible for ensuring the accurate and timely processing of Shopping requisitions , resolving discrepancies, and supporting buyer support operations in line with service level agreements (SLAs).

The ideal candidate will have a strong understanding of Purchase to Pay (P2P) processes, experience in high-volume transactional environments, and a collaborative mindset to support both team and organisational goals.

Job description

The role holder’s responsibilities will include:

• Support the effective dual running of two Enterprise Resource Planning (ERP) systems (SAP and U4BW).
• You will co-ordinate and run reports from SAP and U4BW to meet customer and internal reporting requirements.
• Manage and resolve Purchase Orders and goods receipt queries from Business Units, Suppliers and Support Desk.
• You will liaise with customers to assist in resolving shopping cart issues and queries.
• Participate in a team-based culture which addresses customers’ needs and contributes to cross-team activities.
• Assist the Head of P2P with operational and reporting tasks and respond to requests from management-level colleagues within the HMRC P2P Team, Unity Business Services (UBS).
• Participate in cross-team activities and support coaching and mentoring efforts.
• Support ongoing and future projects, including system migrations and process transitions. This includes a Unity Programme designed to deliver common shared services to the Unity Business Service Cluster.
• Line management responsibilities may be included in the future.

Person specification

Responsibilities of the role could include but not limited to:

• Monitor, approve and reject shopping cart requisitions accurately and in line with policy and Standard Level Agreements.
• Track, monitor and report on business unit non-compliance within the standard processes.
• Process Service Requests (SR) promptly to ensure targets are met. Priority and deadlines are determined by SR severity level. Daily monitoring of SR’s is required in order to meet team targets.
• Review compliance with procurement policy (contracts, quotes, approved Suppliers) and advise Business Units accordingly with SLAs.
• Resolve delivery discrepancies with Suppliers.
• Investigate and resolve supplier queries.
• Upload of product catalogues upon receipt of relevant information from the Business Unit.
• Provide support to other P2P team members to ensure team targets and service levels are met.
• You will be expected to provide excellent customer service while ensuring standard process is followed.
• Engage in personal and team learning to support multi-skilling across transaction teams.
• Identify and suggest improvements to processes and procedures for greater efficiency and service quality.
• Participate in system and process changes and conducting testing and test coordination.

Essential Criteria:

• Proven experience in a fast paced, customer-focused environment.
• Strong attention to detail and ability to meet tight deadlines.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with ERP systems such as SAP or U4BW.
• Ability to communicate information clearly and effectively, both verbally and in writing, tailoring messages to a range of audiences.
• Experience working flexibly and adapting to changing priorities in a fast paced environment.
• Experience of delivering a customer-focused service and working collaboratively with others to identify solutions and resolve problems.

Desirable Criteria:

• Experience in Shared Service Centres’ Procurement and/or Finance processes.
• Line management experience and a track record of driving performance improvements.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Working Together

Benefits

Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-b