Court Usher

Operational Support Officer (including usher duties)
Location: Maidstone Combined Court Centre, The Law Courts, Barker Road, Maidstone, Kent ME16 8EQ

* Pay: £12.86/hr for 12 weeks, increasing to £13.25/hr after 12 weeks
* Working pattern: Mon-Fri, 9:00-17:00, 37 hours per week, fully office based
* Assignment: until 28/10/27, with a very likely extension
* Training: ongoing when in post
* Clearance: Enhanced DBS (costs covered by the hiring process)
* Possibility of travel for training: potentially to Medway Magistrates Court (travel reimbursed)

Step into a role where you'll be the calm, professional point of contact for court users and a key support to the judiciary and legal teams. If you enjoy working with people, keeping things running on time, and handling administrative tasks with accuracy, this could be a great opportunity for you.

What you'll be doing:
* Welcome all parties to court-including judiciary, juries, solicitors and barristers, the police, and members of the public
* Call people into court/hearings in priority order, coordinating with Court Clerks and Legal Advisers and liaising with the Witness Service when needed
* Provide clear, accurate information about proceedings, including room directions and updates to hearing times/courtroom changes
* Escort court users into and out of the building and support preparations such as swearing oaths
* Collect and deliver files and bundles to judiciary and clerks, ensuring the correct papers are in place
* Support hearings day-to-day: preparing rooms for sessions (trials/meetings/tribunals) and clearing down at the end of the day
* Assist the general public with questions and guidance during visits to hearings
* Carry out general admin duties including filing, printing, data entry, and processing incoming and outgoing post
* Prepare court documents and bundles-creating and updating records on internal systems, typing, and drafting standard letters
* Clerking support for Civil and Family Courts, tribunals and hearings as required
* Support hearings via video link (onsite and remotely) when needed

What you'll bring:
* A confident, friendly and composed manner when engaging with a wide variety of people
* Strong communication skills, including the ability to give clear instructions and updates calmly under pressure
* Administrative accuracy-data input, typing, filing, and maintaining records on internal systems
* Organisation and prioritisation skills to support court schedules and document handovers
* A service-focused approach and professionalism when dealing with members of the public
* Comfort working in a busy, fully office-based environment

Ready to bring structure, clarity and professionalism to a critical public-facing role? Apply now and our hiring team will be in touch.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.