Retail Support Manager - Charity Retail

Retail Store Support Manager

Location: Retail Head Office, Romford / Field Based Role

Starting Salary: £30,575 per annum

Hours: Full-time, 37.5 hours per week over 5 days

Ready to take the next step towards Area Management?

Are you a dynamic retail leader who thrives in a fast-paced, multi-site environment?

Do you have a passion for delivering exceptional customer experiences whilst driving commercial success for a meaningful cause?

We are looking for a Retail Support Manager to play a vital role in ensuring our retail shops continue to thrive, provide hands-on leadership support across our store network when it's needed most.

What you'll do:

• You will work closely with the Regional Manager to deliver high-quality retail performance, maximise income, and support our ambitious growth plans.

• Travel across our stores to provide operational leadership, particularly covering vacancies, sickness, and annual leave.

• You will lead by example on the shop floor, inspiring teams, maintaining excellent standards, and ensuring a positive experience for every customer and donor.

• Support delivery of the retail strategy and contribute to income growth targets

• Support local fundraising activities, promotions, and community engagement events

• Promote Gift Aid, and provide coaching to teams on income generation

• Support training and development, including coaching on commercial performance

• Build strong relationships with staff, volunteers, and stakeholders

• Deliver outstanding customer and donor experiences across all stores

About you:

• Proven senior retail management experience (minimum 2 years)

• Experience managing multiple sites and teams

• A strong track record of delivering commercial results

• Excellent leadership, communication, and people development skills

• Strong organisational and planning ability, with a results-driven mindset

• Experience working across operations, finance, and customer service

• The ability to work flexibly, manage competing priorities, and adapt to change

Desirable:

• Experience in charity retail and working with volunteers

• Full UK driving licence

Why join us?

This is more than just a retail role; it's your chance to make a difference. Every sale you make helps fund vital care and support for local people and their families. You'll be part of a collaborative and supportive retail team, where you're encouraged to share ideas and grow in your career.

Plus, fantastic holiday entitlement starting with 27 days per year, plus birthday off and the store doesn't open Bank Holidays!

Amazing work/life balance plus you have the opportunity to utilise your amazing skills to make a difference!

Ready to make an impact in your local community? Apply now and be part of something truly rewarding.

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