Store Manager

A leading self storage operator is seeking a driven and commercially minded Store Manager to take ownership of a busy Southampton site.

Role: Store Manager
Location: Southampton
Pay: £36,000 – £37,053 per annum + performance bonus paid every 6 months
Working Pattern: Full-Time | Permanent

This is a hands-on leadership role combining sales, customer service, and operational management, where you will be responsible for driving occupancy, converting enquiries, and ensuring the site delivers a high-quality customer experience.

You’ll run the site as your own business unit – balancing performance, service, and operational standards.

Key Responsibilities

• Take full ownership of daily site operations
• Drive occupancy and revenue growth through proactive sales and lead conversion
• Manage inbound enquiries (phone, email, and walk-ins)
• Conduct customer consultations and site tours to identify storage needs
• Convert enquiries into rentals and maximise upsell opportunities
• Maintain pricing, contracts, and rental agreements in line with company processes
• Lead, coach, and motivate a small on-site team
• Ensure high standards of site presentation, safety, and security
• Monitor and report on KPIs including occupancy, sales performance, and conversion rates
• Handle customer issues professionally and efficiently
• Ensure CRM systems and records are accurately maintained

About You

• Experience as a Store Manager, Branch Manager, or Assistant Manager
• Strong background in sales and customer-facing environments
• Confident handling targets, KPIs, and conversion-driven activity
• Excellent communication and influencing skills
• Comfortable taking ownership and working independently
• Strong organisational and problem-solving ability
• Basic IT / CRM system experience

What’s on Offer

• Competitive salary of £36,000 – £37,000
• Performance-related bonus paid every 6 months
• Supportive working environment
• Opportunities for development and progression
• Varied and rewarding role with operational responsibility
• Exposure to both customer-facing and management responsibilities

This is an excellent opportunity for an ambitious individual looking to further develop their operational and leadership experience within a dynamic customer-focused business.

Apply now for the position of Store Manager and take the next step in your career with a reputable and growing organisation that values customer service, operational excellence, and employee development.