Senior Business Analyst

Job summary

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This role is within the Analysis Guild in the Chief Data and Information Office (CDIO), working across projects supporting Borders and Trade (B&T). Within CDIO, the Business Analysis professionals play an essential role in delivering high quality analysis using different methodologies and techniques to define technical requirements.

The CDIO Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties.

Job description

As a Senior Business Analyst in the Analysis Guild in CDIO Borders and Trade, you will provide technical business analysis skills to support the delivery of change to Borders and Trade systems.

Collaborating with colleagues across CDIO, you will define the requirements for technical systems and integrations required to meet the business needs.

You will lead the analysis on larger, complex projects to deliver change to B&T systems, mentoring and delegating tasks to other BAs where appropriate.

You will also be expected to directly line manage other BAs if required.

Within the Analysis Guild there are ample opportunities for personal and professional development, through bespoke training, development opportunities and formal certification.

Person specification

- Lead requirements gathering workshops and stakeholder engagement sessions for large and complex projects.

- Elicit, document, and analyse technical requirements from stakeholders, identifying areas for improvement and transformation.

- Scope and shape the analysis work required and input into the resourcing needs for large projects.

- Define acceptance criteria and support system testing activities.

- Develop detailed technical process models and documentation.

- Collaborate with technical teams and stakeholders to lead analysis activities in the delivery of new systems and system changes.

- Manage stakeholder relationships and communications throughout the project lifecycle.

- Proactively contribute to the continuous improvement of business analysis practices and methodologies through sharing of your knowledge and expertise.

- Provide mentorship, training and guidance to business analysts within your project team.

- Line Management of staff, supporting their professional and personal development and performance management.

Essential Criteria

- Proven experience as a Technical Business Analyst, working on large, highly complex and technical projects.

- Ability to work in ambiguity whilst defining and agreeing scope of BA work.

- Excellent communication and stakeholder management skills.

- Strong analytical and problem-solving abilities.

- Proficiency in business analysis tools and techniques, in particular process modelling and technical requirements elicitation.

- Experience working directly with developers and architects to define low level solution requirements.

- Commitment to continuous learning and professional development.

- Experience mentoring and leading business analysts on projects.

Desirable Criteria

- Knowledge of customs and trade regulations or related domains.

- Line Management experience.

- Familiarity with data analysis and visualisation techniques.

- Understanding of Agile methodologies and practices.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:

• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Location

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial int