Learning and Development Officer

Job summary

Government Skills was created to accelerate the quality of learning and development in government through better training, knowledge and networks for around 550,000 Civil Servants across Government, delivering government priorities now and for the future.

As part of its development, it has been announced that Government Skills will become the National School of Government and Public Services. This change enhances its profile and visibility across government, offering better public services for citizens and confirming the government’s commitment to our vision of delivering world-class training in areas such as AI, digital, and leadership. This is an exciting time of growth, with new positions being created to support the future operating model.

Government Skills, Design and Delivery Team

The Design and Delivery Team, within Government Skills, exists to curate, design and deliver high quality learning opportunities that equip civil servants with the skills and knowledge they need to deliver excellent public services. The Design and Delivery Team operates flexibly, and learning designers are expected to lead and contribute to multiple projects, offering excellent developmental opportunities.

Digital, Data, Innovation and AI (DDI & AI) Team

Digital transformation, including AI, is both a defining challenge for our generation and a vital opportunity for the state. DDI & AI capabilities underpin much of the government’s wider transformation, and the DDI & AI team drives the strategic vision to embed these critical skills across government. We are a small, dynamic and fast-growing team with a remit to improve DDI&AI capability in non-digital specialists across all government departments. This is an exciting opportunity to be a part of the team that is delivering at pace on top government priorities.

As a Learning and Development Officer, you will provide critical operational and logistical support to ensure the smooth delivery of learning programmes. A strong communicator, you’ll engage across government to ensure high-quality content and drive continuous improvement. Precise responsibilities may evolve over time.

Job description

Key responsibilities:

• Liaise across Government Skills to provide support on operational aspects of learning delivery such as; data protection, business cases, procurement processes
• Assist with logistics such as venue bookings, software licenses and communication with learners
• Liaise with Civil Service Learning colleagues to ensure all learning offers are up to date
• Provide support in xHMG discovery work such as scoping new opportunities, reviewing existing offers and liaising with stakeholders
• Contribute to continuous improvement of internal processes through regular monitoring and innovative thinking
• Development and maintenance of project plans and tracking progress of deliverables
• Liaise with external providers to support delivery

Person specification

Essential:

• Proven experience managing end-to-end logistics for complex projects or learning programmes
• Track record of evaluating internal processes, projects or learning programmes and applying innovative thinking to drive continuous improvement
• Experience of working with Learning Experience Platforms and/or Virtual Learning Environments
• Able to communicate and build relationships across teams to deliver excellent service, quality and performance.

Desirable:

• Experience in learning or capability
• Experience in digital, data, innovation or AI
• Familiarity with Government processes such as procurement and finance
• Facilitation experience in learning or other context

Additional information:

Cabinet Office policy is that a minimum 60% of your working time should be spent at your principal workplace. For some roles, due to their nature and the business need, this may be up to 100%. Requirements to attend other locations for official business will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Changing and Improving
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Benefits

Alongside your salary of £37,922, Cabinet Office contributes £10,986 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application process

As part of the application form you will be asked to submit:

• A CV
• A 750 word Personal Statement/Statement of suitability setting out how you meet the criteria in the person specification
• A 250 word statement detailing an example of the lead behaviour, Managing a quality service.

Should a large number of applications be received, an initial sift may be undertaken using the lead Behaviour, Managing a quality service. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

Applicants who pass the sift will be invited to interview. The interview will consist of questions to assess the candidates against the Civil Service Behaviours of:

• Managing a quality service
• Communicating and influencing
• Changing and improving
• Delivering at pace

Expected timeline (subject to change)

Expected sift date – 1 - 4 September 2026

Expected interview date/s – w/c 14 to 25 September 2026

Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

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