Performance Manager - Army

Job summary

The Ministry of Defence, Civil Service workforce is diverse, with many different functions and professions ranging from cyber and digital transformation, police officers, security guards, trainers, human resources, teachers, psychologists, storekeepers, and policy secretariat staff to support the British Army.

This is an exciting opportunity to join the ACTS (Army Collective Training Service) Management Team, working alongside both military and civilian personnel to oversee contract performance and ensure the effective delivery of training that under-pins the Army’s operational success. You will gain valuable insight into military training operations and how contractual deliverables directly support these critical activities. You will be empowered to take ownership of key deliverables, influence decision-making, and contribute to the organisation’s strategic objectives.

This is job is advertised as 37 hours per week.

Job description

In this role, you will play a critical part in ensuring the successful delivery of the ACTS contract. Working closely with the Strategic Training Partner (STP) and a range of stakeholders, you will ensure delivery is achieved in the most cost-effective and efficient manner, while maintaining a focus on quality, compliance, and continuous improvement.

Alongside this, you will contribute to a wider understanding of performance and risk across the LWC (Land Warfare Centre) contract portfolio.

This is a unique opportunity to make a tangible impact on a high-profile contract that supports collective training and operational readiness while developing your expertise in performance and benefits management.

Key responsibilities:

• Ensure delivery is achieved in the most cost-effective and efficient manner, while tracking performance, mitigating risks, and leveraging opportunities in collaboration with the Strategic Training Provider.
• Responsible for monitoring and improving contract performance, managing benefits realisation, and proactively identifying and mitigating risks.
• Conduct annual In-Service Reviews throughout the contract lifecycle to assess maturity levels, reflecting changes and modifications made to ACTS.
• Employ problem-solving techniques to address challenges and take a proactive stance in mitigating issues as they arise.
• Identify, share, and promote best practices and lessons learned to create a culture of learning and continuous improvement.
• Manage, interpret, and utilise data to make informed decisions, improve efficiency, and achieve outcomes and benefits.
• Leading on continued development of the LWC contract portfolio landscape. Identifying, assessing and mitigating risks associated across the portfolio, ensuring potential issues are proactively addressed. Supporting senior leadership through the effective use of performance and risk data.
• Leverage opportunities to enhance contract delivery and outcomes in collaboration with the STP.
• Build and maintain strong working relationships with a range of stakeholders, including corporate and domain leadership teams, external agencies, and benefit owners.
• Chair or attend relevant meetings, ensuring adherence to organisational policies and promoting an inclusive working environment.
• Developing and sharing your knowledge with others.

Person specification

Essential skills required:

• Proven experience in performance management, benefits realisation, and risk mitigation.
• Strong analytical skills with the ability to present and interpret data and drive evidence-based decision-making.
• Proven leadership skills.
• A proactive approach to problem-solving, with the ability to identify and address challenges effectively.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Self-motivated, confident in decision-making, and capable of working independently or as part of a team.
• A flexible and a collaborative attitude to team working, adapting to changing priorities and workloads and supporting the wider team as required.

Desirable skills:

• Demonstrated ability to manage complex contracts and drive continuous improvement
• Familiarity with public sector contracts
• Contract Management Qualification (or willingness to complete)

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Leadership
• Managing a Quality Service
• Seeing the Big Picture
• Working Together

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing
• Making Effective Decisions

Benefits

Alongside your salary of £46,040, Ministry of Defence contributes £13,337 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.

Other benefits for Army civil servants include:

- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
- Highly competitive pension scheme
- Personal and professional development of skills
- Alternative working patterns for many roles
- Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
- Enhanced parental and adoption leave
- 6 days special leave per year which can be used for volunteering activities
- Learning and Development
- Access to LWC facilities including Gymnasium, ample onsite parking, Mess access

We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.

A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy