Business Support Analyst

Job summary

The energy sector is changing fast, and digital and data are helping make that change possible. Ofgem is looking for a Business Support Analyst to join our Digital Delivery Team and build their career at the centre of an exciting period of transformation.

Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

This is a full-time, permanent opportunity to take your existing business support, admin, project management or PMO experience somewhere new. You'll be part of a team embracing the potential of digital and data and will have the chance to gain valuable experience whilst contributing to work that supports significant change across the energy sector.

You'll play an important part in keeping our Digital Delivery Team organised, connected and moving in the right direction, and you'll discover plenty of variety and chances to work with people across the team.

What's more, you'll be enabled to build on what you already know, broaden your experience across different areas of business and project support and develop your digital skills, meaning this is a superb role for both now and the future.

We're looking for someone with experience in a business support, administrative, PMO or project management support role. You'll be highly organised, comfortable juggling different priorities and have a fantastic eye for detail and accuracy. As well as confidence using Microsoft 365, including Word, Excel, PowerPoint, Teams and SharePoint, you'll have experience supporting the creation of reports and presentations.

In return, you'll discover a fantastic benefits and rewards package, flexible ways of working and plenty of support to help you develop. You'll join an inclusive environment where you can build your confidence, grow your skills and enjoy a rewarding career whilst contributing to work with a much bigger purpose.

We have a critical purpose to protect consumers and support the transition to a cleaner, more secure energy system. Join us and bring the organisation and attention to detail that will help our Digital Delivery Team make change happen.

Read on and find out more.

Job description

Key Responsibilities

• Provide day-to-day administrative support on tasks such as conducting research, arranging meetings (face-to-face and virtual), maintaining accurate records, data input and contract management.
• Assist in preparation of reports, presentations, and correspondence.
• Be a point of contact for internal and external stakeholders, handling inquiries and requests promptly and professionally.
• Assist in organising events, conferences, and other networking activities.
• Support in preparing and distributing project documents and
• Use bespoke internal financial systems to raise purchase orders; process invoices, interrogate financial and resourcing systems for ad hoc enquiries and problem solving.
• Support the development of systems and procedures where necessary to ensure efficiency, quality and cost effectiveness across the business support and administration function.
• Organise and manage your own workload, ensuring deadlines are met and duties are performed efficiently.
• Answering telephone calls, participating in video conferencing calls, booking meeting rooms, taking minutes and actions and other general administrative tasks as requested by senior managers.
• Any other tasks, reasonably requested by your line manager.

Key Outputs and Deliverables

• Planning and Scheduling - Assist in maintaining appropriate systems to enable effective planning and scheduling. Assist the Business Support Managers in coordinating project activities and schedules.
• Monitoring and Reporting - Assist in maintaining project controls and in producing project reports. Monitor and track project progress, ensuring deadlines are met. Prepare and maintain project documentation, including project plans, status reports, and risk registers.
• Administration - Organise key project meetings and provide secretariat support, including scheduling meetings, managing calendars, and organising events. Maintain and update project management tools and systems. Assist in the preparation of presentations, reports, and other business documents. Administer and maintain SharePoint sites and pages.
• Resources – Assist in resource planning and allocation for projects. Monitor resource utilisation and availability. Support the management of project budgets and expenses.
• Stakeholder Engagement - Assist in maintaining the stakeholder log for internal and external stakeholders. Facilitate communication between project teams, stakeholders, and external partners. Prepare and distribute project status reports, meeting agendas, and minutes. Ensure timely and accurate reporting of project progress and issues. Act as the focal point for project responses to external requests for information.
• Financial Controls - Assist in the monitoring of project spend and contribute to the compilation of budgets.

Person specification

Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential criteria. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

Essential criteria:

• Relevant experience working in a Business Support/ administrative/PMO/Project Management Support role (Lead)
• Proficient in Microsoft 365 Office Suite (Word, Excel, PowerPoint, MS Teams, SharePoint) (Lead)
• Experience of working under pressure, demonstrating strong organisational skills, managing multiple tasks and prioritising your workload.
• An eye for detail and accuracy is crucial.
• Experience supporting the creation of reports and presentations.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Working Together
• Managing a Quality Service

Benefits

Alongside your salary of £26,694, OFGEM contributes £7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by arti