Highway Contract Manager

• Role_profile_-_Highway_Contract_Manager_Sept_25

About the Role

Croydon is a distinctive and diverse borough and the most populated in London. It is delivering its largest programme of development and regeneration since the 1960s, creating a positive and sustainable future for residents, businesses and visitors.

We are passionate about high-quality public services, and our modern headquarters places the customer at the heart of everything we do. It brings together Council services alongside partners including the NHS, Jobcentre Plus, Croydon Credit Union and Citizens Advice Bureau, enabling joined-up and collaborative working. This is an exciting time to join Croydon Council, delivering vital services to over 360,000 residents.

This is a key senior role within the Streets and Environment Department. The Highway Contract Manager will play a leading role in managing and overseeing the administration and delivery of all highways contracts within Croydon. The postholder will act as the Service Manager under NEC4 contracts, ensuring robust contract compliance, effective risk management, sound cost control and high-quality performance outcomes aligned with the Council’s strategic and operational objectives.

As a senior member of the Highways and Traffic Team, you will lead the strategic and operational management of highway contracts, ensuring the effective delivery of highway maintenance and capital programmes through external contractors. This includes responsibility for budgets, contract administration, programme oversight and performance management. You will have a proven track record of delivering highways services to challenging timescales and budgets, while maintaining high standards of safety, quality and compliance.

You will provide professional and commercial leadership to the wider team, contribute to a broad range of highways and public realm programmes, and represent the Council at technical, contractual and stakeholder meetings. You will play a key role in managing contractor performance, resolving contractual issues and driving continuous improvement across service delivery.

We are seeking an experienced and well-organised Highway Contract Manager with strong commercial awareness, significant contract management experience, specialist technical knowledge and the ability to lead on maintaining and improving the public realm on behalf of the Council.

Reporting to the Highway Delivery and Contracts Manager, you will work closely with colleagues across the Highways Team in a demanding but rewarding role that delivers tangible benefits for those who live and work in Croydon. The successful candidate will hold a relevant professional qualification and demonstrate substantial post-qualification experience.

For an informal discussion, contact Rowland Gordon, Highway Delivery and Contracts Manager, on [phone removed] ext. 28553.