Army - Information & Communication Systems Information Technology Manager

Job summary

Headquarters South-West (HQSW) is a Joint Military Command (JMC) comprising a fully integrated staff including regular army, civil service, Full Time Reservists and part time Reservists. Together we look after the Army’s interests in the seven counties of the south-west including the Isles of Scilly and Channel Islands. centred around the Four Pillars of United Kingdom Operations’ ‘The Firm Base’ ‘Engagement’ and ‘Cadets,’ the breadth of our responsibilities is wide and varied, from assurance of the Land Force Command to response and command of UK Resilience Operations, all tasks that underpin the success of our Army on operations. Finally, our largest annual output is the delivery of the largest outdoor youth activity in the UK, Ten Tors.

This position is advertised at 37 hours per week.

Job description

This is an excellent opportunity to develop your skills in information systems, procurement and stakeholder engagement within a unique military headquarters. You'll play a key role in enabling HQ South-West's operational effectiveness while working in a varied and rewarding environment.Main Role Responsibilities:

• Creation and processing of Business Cases for changes to current infrastructure and IT requests.
• Procurement of standalone IT and AV peripherals and equipment while ensuring that the correct financial governance and compliance is adhered to.
• Subject Matter Expert and Point of Contact for all Standalone matters within the Area of Responsibilities, providing Direction and Guidance when required.
• First line support for repair for all standalone Information & Communication System (ICS) assets.
• Maintain a working knowledge of current IT Hardware, Operating Systems and technology.
• Management of HQs IS Loan Pool.
• Main focal point for disposal of all non-functioning or obsolete IT & AV equipment via the DESA process.
• Prioritise own tasks to efficiently support Teams outputs.
• Provide support leading up to and throughout the HQs main event, Ten Tors (Ex Wyvern Tor).

Person specification

Essential Skills Required:

• Capable of working independently without guidance from their Line Manager, while also being adaptable to shifting priorities and demands.
• Collaborate effectively across the branch and the wider HQ as required.
• Communicate information clearly and effectively, both verbally and written
• Stay informed about relevant ICS policies and publications, making sure that both branch and customer processes remain current.
• Organised and practical approach to daily tasks
• Able to methodically manage the Group Mailbox, responding appropriately to each new email while consistently being aware of GDPR regulations.
• Computer literate with experience of using MS Office applications including Word, Excel, OneNote, Teams, Outlook and SharePoint

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Communicating and Influencing
• Seeing the Big Picture

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £30,740, Ministry of Defence contributes £8,905 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.

Other benefits for Army civil servants include:

• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
• Highly competitive pension scheme
• Personal and professional development of skills
• Alternative working patterns for many roles
• Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
• Enhanced parental and adoption leave
• 6 days special leave per year which can be used for volunteering activities
• Learning and Development
• Access to Gym on site for a nominal fee
• Diner on site
• On Site car parking

We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role.

A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career.

Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

However, recognising the benefits of face to face working, especially for new joiners, there is an expectation that you would be in the office at least 80% of the time (4 days a week).

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

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