Senior Business Support Manager

Job summary

Are you experienced in leading successful recruitment programmes that enhance customer experience and candidate hire and retention?

If you’re energised by solving workforce challenges at scale and want to shape the processes that help digital professionals succeed, we’d love to hear from you.

As a Senior Business Support Manager, you will play a key role in supporting the processes that ensure the IT Department within DVLA can attract, develop, and retain the digital talent it needs. This role combines operational delivery with continuous improvement responsibilities, supporting the IT Departments ambition to build a skilled and sustainable digital workforce.

You will manage end-to-end recruitment campaigns across our IT workforce, working with hiring managers to identify resourcing needs, coordinate recruitment activity and ensure compliance with policies. You will help optimise routes to market and ensure candidates are assessed and onboarded in a consistent, timely and inclusive way.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVLA - DVLA – Home , Civil Service Careers

Job description

The role is responsible for implementing recruitment plans, supporting resourcing initiatives and identifying opportunities to improve recruitment processes and candidate experience, helping to strengthen DVLA's Digital employer brand.

A strong stakeholder focus is essential, working closely with hiring managers, HR colleagues, Communications teams, Finance and Commercial Services and third-party recruitment suppliers to coordinate recruitment activity, monitor progress, resolve issues and provide regular updates on recruitment outcomes and workforce plans.

Your responsibilities will include, but aren’t limited to:

1. Responsible for ensuring ITS (IT Services Department) has access to high quality workforce data and information to support recruitment and workforce planning
2. Identifying skill/competency requirements and critical role/skill across ITS providing data feed into recruitment and capability development plans.
3. Work closely with HR Business Partners/Consultants/Recruitment Hub/3rd Party suppliers to support ITS in meeting its objectives, identifying non-alignment between the business needs and the HR service provision working with stakeholders to resolve these issues, evaluating, and continuously assessing their effectiveness.
4. Manage the delivery of recruitment activity across capabilities. Provide support and guidance to hiring managers throughout the recruitment process, explaining policy, process and best practice. Act as a first point of escalation for recruitment related enquiries. Work closely with HR colleagues and stakeholders to support the successful attraction, selection and onboarding of candidates.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Open Sessions: Would you like to find out more about the role, the team and what it’s like to work in our department? If so, we are organising an open session where you can virtually 'meet the team' on Thursday 20th August at 2pm. Sign up here.

Person specification

To be successful in this role you will need to have the following experience:

Delivering recruitment campaigns and resourcing activities, with a good understanding of recruitment policies, legislation and best practice to ensure compliant and effective recruitment outcomes.

A positive and collaborative approach, with experience of supporting teams, managing competing priorities and working with colleagues across different functions to achieve shared objectives.

A commitment to inclusion and continuous improvement, with the ability to support colleagues, share knowledge and contribute to a positive and high-performing team culture.

Strong interpersonal and communication skills, with the ability to build effective working relationships with a range of stakeholders, provide advice and guidance and influence decisions.

Additional Information

Working for the DVLA Digital Team

At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that’ll wash across the nation. Here the work you’re doing has the capacity to change the way 53 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day.

To see how our people are transforming our digital services, head over to our DVLA Digital Services Blog and, to understand more about the great opportunities and benefits of working at DVLA read our Inside DVLA blog.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week. Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the