Functional Learning Practitioner

Job summary

Can you design and deliver engaging blended and digital learning solutions that meet business needs, support performance and drive positive learner outcomes?

Have you built effective relationships with stakeholders, conducted learning needs analyses and successfully influenced learning design decisions?

Are you a confident and collaborative learning professional who enjoys coaching others, using feedback and data to improve learning, and working as part of a supportive team?

If so, we’d love to hear from you!

OCSD Functional Learning is responsible for designing and developing high-quality digital, blended and facilitated learning solutions for operational business areas across the organisation, excluding the Contact Centre. The team works closely with business leaders and subject matter experts to identify learning needs, create effective training interventions and evaluate their impact on performance. Applying a collaborative and customer-focused approach, the team combines learning design expertise with operational insight to deliver engaging learning experiences that support organisational objectives. Functional Learning Practitioners are part of a supportive, inclusive and high-performing team that values innovation, continuous improvement and knowledge sharing, while working together to provide exceptional learning solutions that help colleagues develop the skills and confidence needed to succeed.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVLA:

DVLA roles: DVLA – Home , Civil Service Careers

Job description

As a Functional Learning Practitioner, you will design, develop and evaluate engaging blended learning solutions that meet business needs and support operational performance. Working closely with stakeholders, you will conduct learning needs analyses, create digital and facilitated learning materials, and measure effectiveness to drive continuous improvement. You will also support and mentor colleagues, share best practice and contribute to a collaborative team environment, ensuring high-quality learning solutions are delivered consistently and effectively.

Your responsibilities will include, but aren’t limited to:

1. Design and update blended learning materials in line with the Chartered Institute of Personnel and Development (CIPD) best practice.
2. Facilitate functional learning solutions for business areas.
3. Support, mentor and develop Learner Support colleagues to facilitate learning, coach learners, monitor progress and provide feedback.
4. Evaluate and update learning solutions based on Kirkpatrick's four levels.
5. Work in partnership with business leaders to identify demand and ensure learning design materials are robust and meet the needs of the business.
6. Provide Functional Learning Co-ordinators with learning delivery information to ensure the Learning Management System (LMS) is kept up to date, for example, programme content and learner sign-off dates.
7. Escalate issues, including any delays to delivery timelines or sign-off, to the Functional Learning Lead.
8. Oversee and be accountable for performance, conduct and attendance processes within your area of responsibility and ensure they are adhered to and acted on in a timely manner in your role as Investigating Officer or Decision Officer.

For further information on the role, please read the role profile.Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

To be successful in this role you will need to have the following experience:

1. Experience of designing, developing and evaluating blended learning and digital solutions that meet business needs and improve performance.
2. Experience of working effectively with stakeholders at all levels to identify learning requirements and deliver successful learning interventions.
3. Experience of having coached, mentored or supported colleagues to develop capability, improve performance and share best practice.
4. Experience in explaining how you have used data, feedback and evaluation methods to measure impact, identify improvements and enhance learning outcomes.

Qualifications

Candidate should hold a Chartered Institute of Personnel and Development (CIPD) Level 3, or another recognised qualification, or have the willingness to work towards one whilst in post.

Additional Information

We welcome applications from candidates who can speak Welsh and English. Welsh language skills could be useful in this role, but it is not an assessment criterion, so it won’t put you at any disadvantage during recruitment if you aren’t a Welsh speaker. Please note that the application and assessment process will be held in English.

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

Operational Delivery Profession - ODP Heads of Profession - YouTube

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorsh