Exports Operations Manager, International Freight Forwarding Industry

SUMMARY

Oversees the overall operations through management planning with a set objective and goal to maximize the productivity of the department. 

Manage the operational and fiscal activities of the department. 

Plan and develop systems and procedures to improve the operating quality and efficiency of the department. 

Supervise staff in accordance with company procedures. 

Responsible for hiring, training, and coaching employees.

 

PRIMARY RESPONSIBILITIES

Adhere to, train and advise team in areas of Customs Brokerage Regulations 

Monitor team performance against company standards and department goals; regular audit of shipment documents and accounting 

Monitor problem files and implement corrective action when needed 

Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing 

Monitor staff training needs; identify and develop training objectives 

Conduct regular staff meetings; communicate department goals and expectations 

Daily follow-up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins 

Escalate any unresolved issues or risks before they materially impact KLL UK

Work closely with other departments and branches to deliver high level of service to customers 

 

We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.