Admin Officer

Admin Officer (AO)
Location: Chatham (Medway Civil & Family Court, ME4 4AR)

* Pay rate: £13.25 per hour
* Working hours/pattern: Mon-Fri, 9:00-17:00
* Assignment: 6 months, with possibility of extension
* Training: On-the-job training provided (no travel to other locations required)
* Clearance: Enhanced DBS required - provided by Brook Street for successful candidate
If you're looking for a rewarding administrative role where your day-to-day work truly helps people access justice, this could be a great fit. Our Client is hiring for a reputed client for an initial 6-month assignment in Chatham, with the opportunity to extend, starting ASAP

What you'll be doing:
* Deliver excellent customer service by supporting court users and stakeholders in person, over the phone (incoming and outbound), and via correspondence in a range of formats
* Prepare and support a variety of hearings through end-to-end administrative tasks
* Use service scripts and knowledge articles to signpost people to the right support, especially where needs may be complex
* Manage correspondence and follow the relevant complaints policies and procedures-helping to prevent escalation and responding promptly when required
* Process work using standard operating procedures to meet performance targets and maintain service standards
* Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
* Support jury service tasks, including selection, deferral, reassignment, attendance tracking, and related expenses/court fee processing
* Assist with listing and scheduling, supporting responsiveness to urgent matters and adherence to listing policies
* Provide dedicated judicial business support (including diary coordination and local administrative tasks)
* Support enforcement procedures, including financial assessments, fine collection support, and producing basic statistical/financial reports
* Contribute to health and safety activity-supporting PEEPs, facility checks, issue logging, and key/safety governance under guidance

What you'll bring:
* Confidence communicating clearly and professionally with a wide range of people, including those with specific or complex needs
* Strong attention to detail, with the ability to enter and manage information accurately and securely
* A calm, responsive approach-able to support urgent situations and help prevent matters from escalating
* Comfort working to procedures and performance expectations, while maintaining high service standards
* Practical organisation skills to manage casework, scheduling support, and tracking tasks

Ready to make a meaningful difference in a role that keeps you at the heart of helping people? Apply now-our Client would love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.